Partner Operations Manager

Job Description

Job Description

About Super.com

We started Super.com to help maximize lives – both the lives of our customers and the lives of our team – so that everyone can experience all that life has to offer. For our employees, our promise is that Super.com is more than just a job; it’s an opportunity to unlock one’s potential, where learning is celebrated and impact is realized.

We are more than a fast-paced, high-growth tech company; we care about our people and take career progression seriously. This is your career and our aim is to supercharge it through the people, the work, and the programs that fuel who we are.

About the role :

We are seeking a highly analytical, data-driven Partner Operations Manager to join our Strategic Operations team. This role is ideal for someone with a strong background in sales enablement, compliance and / or operational strategy, who thrives on solving complex problems with data and has a proven ability to manage and optimize partner relationships. The successful candidate will play a key role in developing and executing strategies to enhance partner performance & accountability, resolve disputes, and drive operational excellence.

About the team :

The Vertical Operations team serves as the strategic backbone of Operations, directly aligning operational excellence with business growth. We are accountable for the end-to-end performance of each vertical — defining service standards, setting SLAs, and ensuring partners deliver consistently against customer and business expectations.

Our mandate extends beyond execution — we drive strategic scalability by balancing service quality, partner accountability, and cost efficiency. Through data-driven insights, governance frameworks, and cross-functional collaboration, Vertical Operations ensures every operational process contributes to sustainable growth.

What you’ll be working on :

• Analyze partner performance data to identify trends, risks, and opportunities for improvement.
• Develop and implement financial models & strategies to optimize partner relationships, resolve disputes, and enhance operational efficiency.
• Collaborate with internal stakeholders to align partner strategies with broader business objectives.
• Lead initiatives to improve partner onboarding, performance monitoring, and issue resolution processes.
• Prepare and deliver presentations and reports to senior leadership, providing actionable insights and recommendations.
• Stay current on industry trends, best practices, and regulatory changes impacting supplier operations.

What we’re looking for :

As a remote-first organization we use benchmarking data reflective of your  geographical areas to ensure our compensation package is competitive based on where you reside. Your TA partner will confirm which range applies to your location as part of the hiring process.

Canada

Tier 1 : 92,000 - $130,000 CAD

Tier 2 : $87,000 - $124,000 CAD

USA : $85,000 - $133,000 USD

At Super.com, we believe in supporting our team so they can thrive—both at work and in life.

And that’s just the beginning. Visit our careers page to explore the full range of perks and benefits we offer.

Super.com  uses artificial intelligence (AI) technologies to support certain aspects of the recruitment process, such as initial application screening (i.e. work authorization) and technical assessments. These tools are designed to improve the efficiency, consistency, and fairness of candidate evaluations. All other assessments and final hiring decisions are conducted with human involvement. Candidates may request a human review of any AI-assisted outcome by contacting  talent@super.com .

Super.com is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify our Talent Acquisition Partner.