Supervisor, Intake

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Supervisor, Intake

This position monitors and measures a team of representatives that have a broad range of responsibilities including accurate and timely data entry, understanding and selecting inventory and services in key databases, communicating with referral sources, and appropriately utilizing technology to notate patient information / communication. Schedules can vary based on the need of the branch.

Job Duties :

• Ensures staff are appropriately trained and held accountable for achieving standards and goals.
• Follows through with the appropriate actions to resolve any questions generated from phone calls.
• Identifies root cause of issues and works with others to improve overall processes.
• Develops and maintains working knowledge of current HME products and services offered by the company.
• Assists in setting and maintaining department standards set forth by Manager.
• Assists with responsibilities of conducting one-on-one and general staff meetings.
• Assists in training and remediation as needed.
• Evaluates performance with key metrics.
• Ensures consistent administration of staff compliance with all company and departmental procedures.
• Ensures achievement of the quality audit program through monitoring, coaching and continuous feedback.
• Develops employee and team goals based on the organizational goals.
• Manages department budget and expenses.
• Prepares reports as needed for various departments and leadership.
• Ensures that the actions of the team and others support the achievement of Patient Experience scores.
• Maintains patient confidentiality and function within the guidelines of HIPAA.
• Responsible for selection and hiring of qualified staff, ensuring an effective on-boarding, and providing comprehensive training and regular feedback.
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
• Perform other related duties as assigned.

Competency, Skills and Abilities :

Requirements

Minimum Job Qualifications :

AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.