Senior Product Marketing Manager

Join to apply for the Senior Product Marketing Manager role at Gladly .

About Gladly

Uniquely powered by Customer AI, Gladly is the only CX platform that puts the customer —not tickets—at the center of every conversation. Trusted by the world’s most customer‑centric brands, including Crate & Barrel, Ulta Beauty, and Tumi, Gladly delivers radically efficient and radically personal experiences. Gladly was built for B2C leaders who refuse to compromise on operational efficiency or experience. Our platform maintains a single, continuous conversation across all channels while striking the perfect balance of technology and human connection. Learn more at www.gladly.ai .

About the Role

Gladly is the customer experience platform powered by Customer AI, redefining how brands serve their customers by putting people, not tickets, at the center. As a recognized leader in the CX space, we’re building the future of service. We’re looking for a high‑impact product marketer ready to own outcomes and lead GTM strategy for some of the most important launches in our roadmap. This is an opportunity to be part of something big and help transform how leading consumer brands engage with their customers in a fast‑evolving space.

As a PMM at this level, you will

• Lead high‑impact product launches
• Drive market research and competitive intelligence
• Serve as a key partner to Product, Sales, Customer Success, and Marketing

What you’ll do

Launch Execution

Messaging & Positioning

Competitive Intelligence (CI)

What you bring

Salary for this role

$134,000 to $165,000 per annum + Equity + Benefits

Why Join Gladly?

At Gladly, we’re not just building software—we’re transforming an industry. We take a people‑first approach, both in our product and in our culture. When you join us, you’ll enjoy competitive salaries, stock options, and comprehensive benefits; generous paid time off, parental leave, and home office stipends; a fully remote work environment with opportunities for in‑person team gatherings; and a strong commitment to professional growth and an inclusive workplace where diverse perspectives thrive.

We believe in challenging the status quo, celebrating grit, and striving for excellence. If this role excites you but you don’t meet every qualification, we still encourage you to apply. Diverse perspectives and experiences are the cornerstone of our success. We are an equal opportunity employer.

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