Senior Systems Engineer

Senior Systems Engineer – Advance Your Career with L7 Solutions!

L7 Solutions, a leader in IT and cybersecurity, is seeking a Senior Systems Engineer to drive innovation and deliver top-tier technical solutions.

In this role, you’ll design, implement, and support cutting-edge IT infrastructure for our clients, ensuring optimal performance and security. ✔ Competitive Salary + Growth Opportunities ✔ Hands-On Work with Advanced Technologies ✔ Collaborative, High-Performance Team Environment If you're a skilled engineer ready to take on complex challenges and make an impact, apply today!

As a member of our team, you will be responsible for providing remote and on-site support for PCs, networking equipment, servers, firewalls, and desktop software.

You will also be an escalation point for difficult-to-solve issues and expected to perform a wide range of IT support tasks.

The ideal candidate should possess excellent communication skills and be willing to work with clients and staff from technical to non-technical backgrounds.

You must have the ability to work in a team environment and take ownership of tasks and projects.

Basic Functions:

• Provide IT support relating to issues with internal systems and network infrastructure.

Support services for Microsoft-related technologies:

• Windows Server, Microsoft 365, Azure, SharePoint, etc.

Support services for virtualization technologies:

• VMware, Citrix, and Microsoft.

Technical services and support at the network level:

• WAN and LAN connectivity, routers, firewalls, and security.
• Administer hosted and cloud solutions for customers using technologies that meet their requirements.
• Support disaster recovery solutions.

Remote access solution support:

• VPN, Terminal Services, and Citrix.
• Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets.
• Document maintenance for all computer systems and network infrastructure.

Communication with customers as required:

• keeping them informed of incident progress, notifying them of impending changes, or agreed outages.

Additional Duties and Responsibilities:

• Improve customer service, perception, and satisfaction.
• Escalate service or project issues that cannot be completed within agreed service levels.

Business awareness:

• specific knowledge of the customer and how IT relates to their business strategy and goals.
• Document internal processes and procedures related to duties and responsibilities.
• Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry.
• Assist with projects as needs dictate and drive completion of deliverables on his/her own as needed.
• Also responsible for assisting in the maintenance of the design and integrity of the internal systems, including customer-facing hosted and cloud environments.

Knowledge, Skills, and Abilities:

• Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP.

Interpersonal skills:

• such as telephony skills, communication skills, active listening, and customer care.
• Diagnosis skills of technical issues.
• Ability to multi-task and adapt to changes quickly.

Technical awareness:

• an ability to match resources to technical issues appropriately.
• Service awareness of all organization’s key IT services for which support is being provided.
• Understanding of support tools, techniques, and how technology is used to provide IT services.
• Typing skills to ensure quick and accurate entry of service requests.

Benefits:

• 401K with company match Mobile phone reimbursement Competitive salary based on experience and qualifications Health, vision, and dental benefits included Mileage reimbursement Performance-based incentives Generous bonus levels Full on the job training & support Fun working environment and culture Great opportunity for advancement PTO Compensation Range: $75K - $95K, depending on experience and qualifications.
• Join L7 Solutions and be a part of a dynamic team that values innovation, client satisfaction, and professional growth.

Apply now and lead our team to new heights!

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