Service Response Specialist

Job Overview :

The Customer Service Specialist may work in either a Food or Facilities operation. Their main function is

to handle customer service interactions through either face-to-face, email or telephone

communications. The Customer Support Specialist may also be required to record and document various

client interactions for management follow-up. The general responsibilities of the position include those

listed below, but Sodexo may identify other responsibilities of the position. These responsibilities may

differ among accounts, depending on business necessities and client requirements.

General Responsibilities :

• Handles customer service inquiries and problems via the telephone, recording recurring

problem areas.

value to customers.

assigned work.

Job Qualifications :

Experience / Knowledge :

Skills / Aptitude :

are essential.

respect.

managers, customers, and client representatives.

License / Qualifications

Certifications : None.

General Qualifications :

Physical Requirements :

with or without corrective lenses.

occasionally lift / move 40 pounds.

Working Conditions (may add additional conditions specific to defined work location) :

dictates.

environment; however, may be exposed to heat / cold during support of outside activities.

Total Rewards at AtlantiCare

At AtlantiCare, we believe in supporting the whole person. Our market-competitive Total Rewards package is designed to promote the physical, emotional, social, and financial well-being of our team members. We offer a comprehensive suite of benefits and resources, including :

Generous Paid Time Off (PTO)

Medical, Prescription Drug, Dental & Vision Insurance

Retirement Plans with employer contributions

Short-Term & Long-Term Disability Coverage

Life & Accidental Death & Dismemberment Insurance

Tuition Reimbursement to support your educational goals

Flexible Spending Accounts (FSAs) for healthcare and dependent care

Wellness Programs to help you thrive

Voluntary Benefits , including Pet Insurance and more

Benefits offerings may vary based on position and are subject to eligibility requirements.

Join a team that values your well-being and invests in your future.