Hope Service Parts Coordinator

Hope Service Parts Coordinator

The Hope Group, A SunSource Company, is New Englands leading provider of fluid power and motion control solutions for original equipment manufacturers (OEMs) and MROs. The Hope Group has over 100,000 square feet of warehousing, fabrication, and administration facilities to complement its manufacturing capacity. Were more than a parts distributor. Our customers rely on us to help identify and solve the efficiency and productivity challenges they face. www.thehopegroup.com

Perform various duties required in the scheduling, purchasing and expediting of material and parts, interacting with customers and generally coordinating the availability of materials for the rebuild maintenance and service of Hope Air customers. Primary back up to the Service Coordinator.

What Youll Do :

• Perform purchasing duties including obtaining quotes, developing new vendors, selecting vendors and catalogs for purchase of replacement or substitute components.
• Purchase all parts for Service Department relating to all service orders and emergency service parts orders. Control next day and special delivery orders necessary for emerging orders.
• Enter compressor shop orders into computer for release of distributor items and purchase parts to service.
• Advise appropriate individuals of material delays; research alternatives, make recommendations. Purchase non-distributor items, provide part quotes for service paperwork, track and handle paperwork for warrantee parts return and replacement.
• Assist in creating and maintaining a resource list on Hope Service database for all parts resources.
• Obtain and coordinate order delivery information with all departments and customers. Initiate as needed, purchase orders for vendor parts and expedite. Enter POs on work order in computer as required. Oversee matching of packing list, P.O. and invoice and forward to accounting.
• Responsible for input from customer / service department into TDF customer service database.
• Assist Sales & Service to ensure proper and timely quoting of maintenance contracts and items such as parts lists, maintenance manuals, etc.
• Responsible for control and maintenance of all Hope Air tools and equipment as well as shop supply inventory management.
• Provide backup for Service Coordinator on a daily basis.
• Schedule and coordinate the maintenance of capitalized and non-capitalized rental fleet including shop equipment and truck maintenance program, maintaining records, paperwork and billing as required.
• Coordinate service department with freight delivery and pick-ups.
• Oversee scheduling of maintenance contract program for 300 / 500 customers. Ensure proper staging or shipment of parts for maintenance contract work orders.
• Utilize material handling equipment as required.
• Attend and successfully complete technical service training as provided by primary vendors both locally and at facility sites.
• Coordinate with the warehouse team to ensure timely and accurate orders are staged for pick-up or shipment to meet service customer requirements.
• Perform other similar or related duties as assigned or instructed.

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