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CRM Administrator (Oracle Service Cloud, JavaScript, Project Coordination)

CRM Administrator (Oracle Service Cloud, JavaScript, Project Coordination)

ACS Consultancy ServicesAtlanta, GA, United States
5 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Job Title : CRM Administrator (Oracle Service Cloud, JavaScript, Project Coordination)

Location : Atlanta, GA (Hybrid- Local Candidates Only)

We are currently seeking candidates who meet the following qualification

Responsibilities

CRM Administration

  • Configure and maintain CRM settings, user profiles, workspaces, workflows, message templates, surveys, campaigns, databases, and permissions.
  • Assist with testing and verification of internal custom code and vendor software releases, patches, and add-ons.
  • Collaborate with Contact Center teams and Business Analysts to identify operational improvements, system enhancements, and customizations aligned with business needs.
  • Work closely with technical leads, developers, database administrators, and system administrators to ensure system availability and support business continuity testing.
  • Manage data integrity tasks including imports, migrations, integrations, and data cleanup.
  • Provide application administration, troubleshooting, and technical support for IT projects, applications, and systems-including code migration, change control, application security, performance, and availability.
  • Develop and maintain Intelligent Advisor interviews within Oracle Service Cloud.

Project Coordination

  • Coordinate project timelines, deliverables, and resources across multiple internal teams.
  • Maintain all project documentation such as BRDs, project plans, test plans, test results, and meeting notes.
  • Schedule and facilitate project meetings to ensure timely updates, clear communication, and issue resolution.

    • Mandatory Qualifications

  • Strong proficiency in CRM administration and data management, including reporting, campaigns, surveys, and Intelligent Advisor.
  • Experience administering CRM platforms such as Oracle Service Cloud, Salesforce, Microsoft Dynamics, or equivalent.
  • Proficiency in HTML, CSS, and JavaScript .
  • Strong written and verbal communication skills.
  • Excellent interpersonal, analytical, and organizational capabilities.
  • Familiarity with project management tools such as Jira, Trello, Confluence, or Asana .
  • Advanced proficiency in Microsoft Office, including Excel, Word, and PowerPoint .
  • Experience in project coordination or project management.

    • Preferred Qualifications

  • Prior experience working in the public sector .

    • If you meet these qualifications, please submit your application via link provided in Linkedin.

    Kindly do not call the general line to submit your application.

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    Crm Administrator • Atlanta, GA, United States

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