Senior Case Manager II

Job Description

Job Description

About Us : VOALA

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

PAY RATE : $28.65 - $30.16 Per Hour

BENEFITS : VOALA offers competitive medical, dental, vision and retirement benefits

JOB SUMMARY AND PURPOSE

The Senior Case Manager II is the subject matter expert for the case management team. The Senior Case Manager II will mentor the team, and, as directed by the Program Coordinator, will arrange, coordinate, monitor, and assure all delivered services by the case management team meet the needs of clients. This includes assisting case managers in : assessing and reassessing client / household needs, educating on program and community resource opportunities, developing relevant service plans, scheduling appointments, and providing necessary follow-up to ensure service plans are progressing on schedule and needs are adequately being addressed. The position requires a combination of administrative / office duties and field / outreach work.

DUTIES AND RESPONSIBILITIES

• Conducts comprehensive screenings and assessments with clients to collect functional, environmental, financial, employment, housing, educational, and health information, as appropriate, to develop a case plan

Develops support systems to meet client needs, coordinates and facilitates move-in activities, rental negotiations, and service referrals as required

Review cases with Program Coordinator and Case Management Team

Makes referrals to available VA / community providers for therapeutic, social, educational, and medical resources, as appropriate

Assure all program assets and file documents are maintained and secure for all client records

ESSENTIAL DUTIES :

Qualifications

REQUIREMENTS :

EDUCATION :

EXPERIENCE :

PREFERRED QUALIFICATIONS :

Volunteers of Americais an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.