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Technical Business Analyst

Technical Business Analyst

Granite TelecommunicationsQuincy, MA, United States
7 days ago
Job type
  • Full-time
Job description

Key Responsibilities

  • Analyze, document, and optimize internal business processes across departments such as Operations, Engineering, Finance, and Customer Support.
  • Identify automation opportunities and lead the discovery and design of technical solutions using tools like RPA, APIs, scripting, or low-code / no-code platforms.
  • Translate business requirements into detailed technical specifications for developers
  • Develop and maintain process maps, data flow diagrams, and system interaction models.
  • Evaluate existing systems and tools for scalability, integration capability, and fit-for-purpose within our process automation roadmap.
  • Partner with development and IT teams to ensure successful configuration, integration, testing, and deployment of automation solutions.
  • Serve as a liaison between business stakeholders and technical teams, ensuring alignment on priorities, timelines, and deliverables.
  • Define KPIs and reporting mechanisms to measure the impact of automation and process improvements.

Qualifications

  • Bachelor’s degree in Information Systems, Computer Science, Engineering, or a related field.
  • 3+ years of experience in a technical business analyst or systems analyst role.
  • Understanding of API integrations, data models, and basic scripting (e.g., Python, JavaScript, SQL) preferred.
  • Proficiency in process modeling and documentation (e.g., BPMN, UML).
  • Familiarity with Agile development environments and tools such as Jira
  • Communication and collaboration skills to work with cross-functional technical and non-technical teams.
  • Telecom or technology industry experience, especially in operations or systems transformation.
  • Certifications such as CBAP, PMI-PBA, or RPA platform certification.
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    Technical Analyst • Quincy, MA, United States