Platform Efficiency & Delivery Initiatives Manager

Platform Enablement & Execution Lead

We are seeking a results-oriented, strategic leader to join the Platform & Delivery Efficiency Team. This role is responsible for driving clarity of purpose, delivering business value, and ensuring cross-functional alignment across delivery strategy and MarTech initiatives. The Program Manager will own the prioritized roadmap, remove blockers, and facilitate regular cadences to ensure successful execution of strategic deliverables. The ideal candidate will partner with business leaders and cross-functional teams to define, prioritize, and drive strategic deliverables that accelerate delivery and enhance engagement so we can communicate with our customers quickly and more effectively.

Own and manage a value-driven, prioritized roadmap of strategic deliverables that accelerate delivery and enhance engagement.

Oversee day-to-day delivery of multiple roadmap items, ensuring initiatives are completed on time, on budget, and on scope.

Develop individual project plans and track progress against milestones.

Manage intake of new requests from delivery teams, facilitating review and prioritization in Steerco forums.

Assemble and coordinate cross-functional teams required for successful delivery.

Identify, escalate, and resolve blockers impacting delivery.

Facilitate regular meetings (e.g., standups, steercos) to drive accountability and progress.

Proactively communicate status, risks, and outcomes to stakeholders.

Track value delivery and KPIs related to platform efficiency and delivery program.

Hold cross-functional teams accountable for commitments and outcomes.

Experience in project or program management within a complex, cross-functional environment.

Proven ability to drive execution and deliver results across multiple initiatives.

Strong organizational and problem-solving skills; adept at identifying and removing blockers.

Understanding of marketing technology ecosystems, including customer data platforms (CDPs), email service providers (ESPs), and campaign orchestration tools.

Experience working with MarTech platforms and data flows, with the ability to translate business needs into technical requirements and delivery plans.

Excellent communication and stakeholder management skills.

Experience with project management tools and methodologies.

Ability to facilitate meetings, manage roadmaps, and track progress against milestones.

Collaborative, proactive, and detail-oriented approach.

Ability to work across teams and influence without direct authority.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download / 5Mbps upload.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.