Experience Store General Manager

Create a healthier, brighter future for

pets, pet parents and people!

If you want to make a real

difference, create an exciting career path, feel welcome to be your

whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work

to improve lives by doing what’s right for pets, people and our

planet.

We love all pets like our

own

We’re the future of the pet industry

We’re here to improve lives

We drive outstanding results together

We’re welcome as we are

Petco is a category-defining health

and wellness company focused on improving the lives of pets, pet

parents and Petco partners. We are 29,000 strong and operate 1,500+

pet care centers in the U.S., Mexico and Puerto Rico, including

250+ Vetco Total Care hospitals, hundreds of preventive care

clinics and eight distribution centers. We’re focused on

purpose-driven work, and strongly believe what’s good for pets,

people and our planet is good for Petco.

Position Overview

The General

Manager is responsible for leading through Petco’s vision of

“Healthier Pets. Happier People. Better World.” in order to develop

a high-performing team that consistently delivers top-line sales

growth while maintaining a focus on the welfare, health, and proper

care of all animals. The GM leads a team Pet Care Center managers,

leaders and partners and is accountable for all aspects of managing

a single Pet Care Center. The General Manager drives their business

through a focus on people (talent acquisition, training, and

development), performance (guest service, sales, and expense

control), and process (standard operating procedures and policies),

which will result in overall profitability. This position requires

a passion for pets, ability to inspire and lead a team, focus on

process excellence, a drive for results.

Position

Responsibilities

The GM regularly exercises discretion and independent judgment as

they execute all Pet Care Center activity to create the best

possible partner, guest, and pet experience. As a leader of people

& pet care, the GM should execute all tasks skillfully and

consistently. To perform this job successfully, an individual must

be able to perform each essential job duty satisfactorily.

Reasonable accommodations may be made to enable qualified

individuals with disabilities to perform essential job functions.

People

Build a team that embodies

the Petco brand by delivering exceptional service and driving guest

loyalty.

Attract, hire, and retain a diverse

team of top talent.

Train, coach, and develop

leaders and hourly Pet Care Center partners in all areas and

functions required to run the store efficiently and to Petco

standards, including the effective rollout selling models.

Create a professional environment that

inspires and encourages the growth and engagement of partners.

Lead and implement a positive culture of

teamwork, inclusion and collaborate by working alongside the team,

establishing priorities, and provide clear direction.

Ensure quick and courteous service to all

Petco guests by helping partners determine the guest’s needs and by

sharing product knowledge with partners to enable them to suggest

the appropriate solutions to meet the customer’s needs.

Responsible for all partner performance

management in the Pet Care Center.

Demonstrate and support a continuous improvement and growth

mindset.

Performance

Meet or exceed

goals related to totals Pet Care Center sales, profitability, and

operational excellence.

Schedule and adjust

labor hours & payroll to maximize productivity, achieve sales

& payroll goals, and complete workload.

Review and interpret financial and operational reporting regularly,

including Pet Care Center visits and audit results.

Identify underperforming metrics and develop

strategies that leverage Petco programs, tools, and resources to

improve and grow the business.

Market the Pet

Care Center and its products, oversee planning of on site and

community events, such as adoptions, school visits and other local

promotions and animal-welfare events.

Process

Ensures the proper health,

appearance, welfare, and proper handling of all animals.

Ensures merchandise is properly priced,

displayed and stocked according to inventory levels appropriate for

the store; make merchandising decisions with consideration of

visual standards, special ad set-up and monthly ad planner

guidelines, adjusting these as necessary to best implement in each

individual store.

Completes and submits

accounting, inventory management and payroll paperwork in a timely

manner; ensures all expenses are maintained within budgeted levels.

Maintains the Pet Care Center's appearance

adheres to Petco operational standards and safety procedures.

Protect Petco pets & merchandise and

minimize loss by ensuring all Pet Care Center standards and

operating procedures are met, including workplace safety, inventory

control, and loss prevention.

Ensures Pet

Care Center is opened / closed in accordance with policies and

procedures, especially those relating to safety and security.

Responsible to maintain the Pet Care Center’s

professional image, appearance, and cleanliness.

Other

Essential Duties

MODEL INSPIRING LEADERSHIP . Model leadership and

selling behaviors to Pet Care Center partners and associates.

Provide proactive leadership to maintain a positive business

climate that motivates Pet Care Center teams in alignment with our

company goals. Serve as an effective advocate for change and

growth.

PROMOTE SAFETY . Ensure Petco policies, procedures and

safety standards are closely observed and executed, and all new

policies and procedures are properly implemented in the Pet Care

Center . Bottom line, the safety of partners, guests and pets is

our #1 priority.

FOSTER A COLLABORATIVE CULTURE . Establish and promote a

culture that encourages partners to seek and formulate ideas and

opportunities that increase efficiency and that improve guest

engagement, guest satisfaction and company image. Ensure a culture

that values and promotes teamwork.

PRIORITIZE TALENT DEVELOPMENT . Ensure a strong talent

bench with partners who can successfully execute the company’s

plans, meet objectives, and manage an engaged workforce. Ensure

continuation of excellence in Petco’s partners through

developmental programs and leadership opportunities. Actively

pursue the development of bench strength through internal training

and external recruitment.

ENGAGE AND BE PRESENT. Represent Petco’s brand and image

at a high level through strong culture and positive leadership.

Lead our team in a way that is committed to high standards within a

fun working environment.

Education and Experience

In

addition to a high school diploma or its equivalent (GED), an

applicant must be able to demonstrate proficiency in the areas of

basic business & finance acumen, analysis and problem-solving

skills, and high focus on people development & guest service.

Excellence in communication and computer

skills are also required.

Three or more years

of management experience or the equivalent is required, while

previous retail management experience is preferred.

A working knowledge of general business

practices is highly desirable, as are strong organizational skills.

A qualified applicant will possess an

aptitude for demonstrating strong customer service and the ability

to instruct others. In addition to having a professional appearance

and demeanor, the applicant must also demonstrate a keen and

genuine interest in all kinds of animals.

Must be licensed to operate a motor vehicle. Completion of specific

PETCO Management Achievement Program Modules as well as internal

management roles may be required for internal candidates.

Supervisory Responsibility

The General

Manager directly supervises a team of leaders and is responsible

for all Pet Care Center partners including services.

Work Environment

The majority of

job duties are conducted indoors, although occasional merchandise

stocking, customer carry-outs, and bank deposits will require that

an employee leave the Pet Care Center briefly. Because this

position requires bending, kneeling, moving merchandise (up to 50

pounds, as necessary) and standing for long periods of time, there

may be risk of injury resulting from failure to follow safety

precautions and procedures. A limited amount of travel will be

required.

Contacts

This position has

continuous contact with the general public at the Pet Care Center

and at Pet Care Center -related events, and regular contact and

exchange of information with other departments in the field,

Distribution Centers, and at the Support Centers. Contact outside

of PETCO may be required in order to coordinate merchandise

returns, ordering parts, Pet Care Center repairs, coordination of

vaccination clinics, Pet Care Center events, vendor meetings, etc.

#LI-NN1

#PetcoGM

Qualified applications with arrest or

conviction records will be considered for employment in accordance

with the Los Angeles County Fair Chance Ordinance for Employers and

the California Fair Chance Act.

The pay ranges

outlined below are presented in accordance with state-specific

regulations. These ranges may differ in other areas and could be

subject to variation based on regulatory minimum wage requirements.

Actual pay rates will depend on factors such as position, location,

level of experience, and applicable state or local minimum wage

laws. If the regulatory minimum wage exceeds the minimum indicated

in the pay range below, the regulatory minimum wage will be the

minimum rate applied.

Salary Range : $36.00 - $59.50

Hourly or Salary

Range will be reflected above. For a more detailed overview of

Petco Total Rewards, including health and financial benefits, 401K,

incentives, and PTO - see

Petco Animal

Supplies, Inc. is an Equal Opportunity Employer. All qualified

applicants will receive consideration for employment without regard

to race, color, religion, sex, sexual orientation, gender identity,

national origin, disability, age, protected veteran status, or any

other protected classification.

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