Surgical Optimization Coordinator-2010057720-NDP-WIL-Ophthalmology-Nemours Children's Hospital,[...]

Surgical Optimization Coordinator

Nemours Children's Hospital, Delaware – 2010057720 – Ophthalmology – Child-Health System – Full-time – Mid-Senior Level – Health Care Provider – Hospitals and Health Care

Overview

Coordinate surgical scheduling to maximize operating room (OR) block utilization across Nemours and partner hospitals. Manage the EPIC OpTime depot, maintain case inventory metrics, and apply EPIC template optimization for clinical provider productivity and patient access.

Essential Functions

• Optimize divisional OR block time by daily management of the EPIC OpTime (OR) depot.
• Promptly and accurately schedule surgical procedures at Nemours, A.I. duPont Hospital for Children, Nemours Ambulatory Surgical Centers, and identified partner hospitals.
• Facilitate timely surgeries to provide excellent patient care and maximum OR block time allocation, using case length, clinical acuity, physician / family availability, and OR availability to identify the optimal surgical date.
• Make outbound calls to patient families to schedule procedures, communicating full information including financial responsibility and applying Nemours Standards of Behavior.
• Update the OpTime surgical case with required information and manage the surgical depot to keep inventory at or below metrics.
• Enter case information on surgeons' Outlook calendars.
• Utilize Qlik reports to enhance and optimize management of the surgical depot.
• Provide daily oversight of divisional clinical schedules and EPIC templates.
• Develop, build, modify, and maintain EPIC templates for assigned providers and specialty programs across all service sites.
• View and manage provider schedules, setting single-day edits, unavailable times, hold times, and clinic cancellations as required.
• Assess template effectiveness through EPIC and Qlik tools, reviewing patient access, provider productivity, and care center efficiency, and process template revisions as appropriate.
• Complete EPIC Revenue Cycle training and acquire proficiency in registration and scheduling.
• Schedule outpatient and telehealth appointments as needed and collaborate with the Access Center to communicate appointment changes and cancellations to patient families.
• Triage telephone calls, ensuring service excellence in all encounters.
• Provide administrative support to divisional leaders and clinical providers, including detailed schedule management, coordination of meetings, alignment between Outlook and Epic schedules, timely completion of reappointment applications, CME activity accounting, and ongoing CV maintenance.

Job Requirements

About Nemours Children's Health

Nemours Children's Health is an internationally recognized children's health system with more than 1.7 million patient encounters annually. The system operates two freestanding state-of-the-art children's hospitals—Nemours Children's Hospital in Delaware and Nemours Children's Hospital in Florida—along with a pediatric network of 80 primary-urgent-and-specialty-care practices and more than 40 hospitalists serving 19 affiliated hospitals. Annual revenues exceed $1.7 billion. Nemours is a national leader dedicated to prevention, cure, and community partnership, striving for inclusive and equitable care.

Seniority Level

Mid-Senior Level

Employment Type

Full-time

Job Function

Health Care Provider

Industries

Hospitals and Health Care

J-18808-Ljbffr