Director, Business Process Effectiveness

Job Summary

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what's next. Powered by the nation's largest Gig-speed broadband network and backed by 24 / 7 customer support, Comcast Business is the nation's largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. Responsible for providing leadership and direction within department and works on a cross-functional team that will manage the strategic process transformation effort across all business lines for the Company. Acts as a part of a core team that includes field representation and partners in various organizations that will support the direction for 'best-in-class' operating models and practices. The team will be responsible for defining a cohesive plan that captures the aspects of technology, people and process and will support the delivery with a focus on planning, change management and communications.

Core Responsibilities

• Accountable for defining future state 'Best-in-Class' solutions and ensuring the successful deployment for all of the operational components for the strategic systems. Focus areas include Sales, Marketing and ordering service.
• Reduces variation from processes so that simplification is obtained and operational efficiencies are gained.
• Creates clearly defined and mutually agreeable success metrics for each new system or process and establishes a plan to track, monitor and measure the success of those metrics.
• Uses a methodical yet collaborative approach to each project by : Measuring the process and questioning the capability and quality, Defining the problem statement, Performing a gap analysis between the customers' expectation and current process performance, Standardizing solutions around best practices and Repeating the steps for continuous improvement.
• Develops repeatable and thus scalable, plans and processes in order to speed time to market and improve operational efficiency.
• Interacts closely with a matrixed cross-functional team (both field and corporate) in order to secure alignment and solution excellence.
• Fosters an environment of empowerment, openness, inclusion and objectivity all while striving to deliver solutions that benefit the entire organization.
• Works with our HR counterparts and identifies plans for change management, communication and training needs.
• Ideal candidate should have a strong understanding of key financial processes; this knowledge will be leveraged to support production defect root cause analysis, challenging key stakeholders on said analysis, and ultimately arriving at the proper resolution of finance defects impacting production.
• Responsible for owning the Orion bill presentment platform Britebill and driving the ongoing bill cycle operations and enhancement of said platform for CB Systems (Orion).
• Responsible for all commitments within assigned organization and dependencies across the department.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees At All Levels Are Expected To :

Disclaimer

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills

Collaborative Mindset; Technical Knowledge; Communication

Education

Bachelor's Degree

Relevant Work Experience

10 Years

Job Family Group

Program & Project Management