Wholesale Parts Advisor / Driver Hybrid

Job Description

Job Description

Role Overview :

Wholesale Parts Advisor / Driver are the primary point of contact for our Wholesale customers when they take orders and deliver parts. The Wholesale Parts Advisor / Drivers will play a crucial role in ensuring our customers receive top-notch service and that their parts and accessories requests are delivered to the best of their ability in a timely manner. Wholesale Parts Advisor / Drivers are expected to strive to exceed KPIs as outlined by the motor group. In addition to driving responsibilities, the hybrid driver, we’ll also be cross trained as a wholesale parts advisor. On these days you will be processing invoices from online orders using several different platforms as well as phone orders.

Key Responsibilities :

• Greet customers and discuss their parts needs and / or requirements.
• In a timely and accurate manner, process all wholesale orders. (Online, and phone calls)
• Develop relationships and handle customer issues courteously and promptly to maintain a loyal partnership will all customers.
• Safely and efficiently run a company vehicle to deliver parts to customers.
• Follow assigned routes and schedules to ensure prompt delivery.
• Verify the accuracy of the parts being delivered or ordered.
• Pick up returns efficiently and correctly fill out any paperwork that may be required.
• General upkeep and maintenance of the department and Wholesale Parts vans, such as cleaning or organizing.
• Fill out paper manifest for accuracy of reporting.
• Collect necessary payments and ensure all transactions are returned to the Wholesale department.
• Load vans efficiently and thoughtfully to ensure timely / quick turnarounds at shops.
• Utilize delivery software to track efficiency and progress throughout the day.
• Contribute to the overall success of the motor group by working with all customers, teams, and departments collaboratively and professionally with a positive attitude.
• Be at work on time or early (no exceptions).
• Be team-oriented with a desire to achieve both individual and collective goals.
• All other duties assigned by management.

Experience Requirements :

Computer and communication skills must be at a basic level.

Must have valid drivers and a clean driving record.

Experience driving larger vehicles under a class D license such as vans.

Strong decision-making ability and organization are required.

Employee must have strong attention to detail.

Employee must be able to read, write, understand and speak English.

Ability to speak / write / understand Spanish is a plus.

Training and Certifications required (to be started upon hire) :

Engage with PMG training platform(s) (I.e. Leadership training, Microsoft 365, etc.)

Employee should have a High School Diploma or General Education Diploma (GED).

Physical Requirements :

Employee must be able to sit / stand / drive for long periods of time. Use their hands to handle, control or feel objects, tools, or controls. Repeat the same movements for over 8 hours a day. Occasionally need to lift / push / pull items up to 50 lbs. Occasional bending, walking, and mobility will be necessary. Employee must be able to get in and out of vehicles and shovel / assist with snow removal when necessary. Ability to stand, walk, climb, stoop / bend, and reach is required. Employee must be able to speak clearly for repetitiously for up to 8 hours a day.

Supervisory :

N / A

“Patrick Motor Group was founded on honest work, a love for cars and the people who drive them. We believe in community, building strong relationships and enjoying what we do. Sales and service delivered with respect, trust and quality – that's the Patrick Motor Group.”

Patrick Motor Group, LLC is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.