Help Desk Technician

Keep people connected, systems secure, and technology running at its best.

At Spear Education, our IT team empowers employees to deliver world-class education experiences every day. We’re looking for an IT Help Desk Technician who is equal parts technical expert and customer champion — someone who thrives in problem-solving, supports a hybrid workforce, and ensures our systems and users operate seamlessly.

What You’ll Do

• Deliver Tier 1 & Tier 2 support for Windows and macOS devices, applications, and peripherals.
• Serve as the primary point of contact for IT issues, ensuring timely resolution and clear communication.
• Support employees in a hybrid work model , troubleshooting both on-site and remote challenges.
• Manage and administer Microsoft 365 , Active Directory , Azure AD , and Okta environments.
• Handle user onboarding / offboarding , account provisioning, and access management.
• Perform system updates, patching , and endpoint security monitoring.
• Maintain accurate IT asset management (laptops, mobile devices, peripherals).
• Troubleshoot VPN, Wi-Fi, and network connectivity issues.
• Assist with identity and access management (IAM) policies and security best practices.
• Collaborate with security teams on phishing, malware, and cybersecurity incidents.
• Support CAD lab environments , ensuring compatibility and software updates.
• Participate in device imaging and deployment for new hires and hardware refreshes.
• Maintain documentation and create knowledge base articles for recurring issues.
• Provide support for corporate apps, file sharing, and print services .

What You’ll Bring

Bonus Points

Why Spear Education

You’ll join a collaborative IT team that supports a mission-driven organization transforming dental education. We invest in innovation, value proactive problem-solvers, and believe technology should enhance — not hinder — human connection.

If you love solving complex problems, empowering end users, and keeping technology humming, this is your opportunity to make a direct impact every day.

Apply now and help shape the technology that powers learning and innovation.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.