Associate Director, Data Integrity and Records Management
Mount Holyoke College (MHC), a leading gender-diverse women's college, is committed to educating at the highest level of academic excellence, cultivating a truly multicultural community, and fostering the alliance of liberal arts education with purposeful engagement in the world. Mount Holyoke College is a member of the Five College Consortium, with Amherst, Hampshire, and Smith Colleges and the University of Massachusetts at Amherst.
Reporting to the Director of College Relations Data Services, the newly established position of Associate Director, Data Integrity and Records Management is responsible for proactively managing data integrity and quality assurance efforts related to the College's alum and development data. This includes biographical and demographic constituent data, gift and pledge records, underlying transactional data, and data derived from engagement and relationship management activities. The Associate Director will also play a pivotal role in the College's ongoing CRM conversion project, involving a transition from Colleague Advancement to Salesforce and Kindsight ascend with a planned go-live in October 2025, as well as post-go-live data stabilization efforts.
Key Areas of Responsibility
Team Management :
- Oversee two functional areas : data management and gift processing
- Directly supervise three data services team members : two gift processing professionals and a data specialist
Data Integrity :
Ensure that biographical and demographic data entry conforms to established data entry standards; draft and promulgate new standards as neededDevelop and lead efforts to ensure the accuracy of constituent records utilizing all available data sources, including constituent-supplied information, data append services, faculty / staff updates, etc.Develop specifications for and manage the implementation of data clean-up projects, triggers, validation rules, etc., to ensure accurate data entryDevelop framework and infrastructure to proactively review alum and development data, and utilize data audits and recurring reports to identify and resolve data integrity issuesBuild and execute data exports / imports and appendsMaintain familiarity with internal data sources such as the Registrar, Admission, academic departments and programs, and Athletics, as well as knowledge of the ad-hoc data needs of these campus partnersMaintain familiarity with external resources, including the U.S. Postal Service and research tools and vendors to inform and validate updates to constituent recordsGift Administration :
Ensure adherence to internal procedures for accurate and timely entry and acknowledgment of all gifts receivedStay informed of industry trends and best practices regarding gift administration, and ensure adherence to industry standards and regulations relating to data security, gift receipts, and acknowledgmentsEnsure accurate and effective reconciliation of gifts with the Accounting officeIn partnership with the Director, participate in new fund setup, fund management, and pending gift managementReporting :
Develop self-serve data integrity dashboards and reports for members of the data services team (including data management, gift processing, and prospect research and management), to review data integrity issues and incorporate issue resolution into existing workflowsProvide accurate, timely, and informed responses to ad hoc data requestsProcess Development :
In partnership with the Director, identify, prioritize, and implement process improvements and process redesignsQualifications
Outstanding oral and written communication skillsUnderstanding of relational databases and data integrity toolsDemonstrated knowledge of gift administration standards and regulationsDemonstrated ability to build queries and reportsEvidence of initiative, ability to work with minimal direction, and a strong sense of ownershipDemonstrated critical, logical, and innovative thinkingExtraordinary attention to detail, organization, and time managementExperience working in a team-based, client services environmentDemonstrated ability as a leader and supervisor, capable of motivating a team and cultivating a collaborative environmentEducation and Experience Requirements
Bachelor's degree or equivalent work experience in a related fieldFive years of experience administering alum and donor data, preferably in a higher educational environment, including three years of gift processing experienceAt least two years of experience working in a Salesforce CRM preferredManagement experience preferredHiring Range
$93,449 - 108,327
What We Offer
403(b) Retirement Plan (College contributes 10.5% of salary)Comprehensive medical, dental and vision insuranceFlexible Spending Account (FSA)Disability and Leave BenefitsLife Insurance (College paid coverage 1x salary)Employee Assistance ProgramTuition Benefits (to Mount Holyoke College or others)Generous Paid Time OffAccess to Kendall Sports & Dance ComplexBackground Checks : Mount Holyoke College is committed to providing a safe and secure environment, supported by qualified employees that will allow all of its students, faculty, staff and those associated with them to successfully carry out the mission of the college. As a condition of employment, the College will conduct appropriate background checks for all new hires. Mount Holyoke has designated the Office of Human Resources as the office responsible for ensuring that background checks (CORI, SORI, Credit History, & Driver Credential) are completed and utilized in the hiring process and Five College Office of Compliance and Risk Management as the office responsible for facilitating background checks as articulated in this policy.
Special Instructions for Applicants
Apply online; application materials must include :
A cover letter summarizing interests and qualificationsA complete resume or curriculum vitaeFor faculty positions, statements on mentoring, teaching, and research will also be required.