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Customer Service Representative
Customer Service RepresentativeConflux Systems • Cary, NC, United States
Customer Service Representative

Customer Service Representative

Conflux Systems • Cary, NC, United States
30+ days ago
Job type
  • Full-time
Job description

The Customer Service Representative is a dynamic, non-call center role focused on delivering a world-class customer experience in a fast-paced service environment. This position owns end-to-end (E2E) planning, scheduling, and customer communication for service events, ensuring contractual commitments are met while optimizing field resource utilization. The role requires critical thinking, problem-solving, and strong coordination with field and operations teams to manage changing priorities and time-sensitive workloads.
Responsibilities

  • Own E2E planning and scheduling for allocation and deployment of field resources
  • Manage customer communications E2E for all service events, including complex scheduling discussions
  • Apply prioritization logic to align customer commitments with available capacity
  • Deploy and coordinate field resources, acting as a key decision-maker in collaboration with field management
  • Perform capacity planning to meet cyclical demand and service-level commitments
  • Reprioritize activities using strong problem-solving and critical-thinking skills
  • Ensure timely, accurate scheduling while reducing conflicts and delays
  • Deliver a consistent, high-quality customer experience aligned with KPIs
Qualifications
  • 2-5 years of experience in a customer-facing or customer relationship role within a fast-paced environment
  • Strong customer service, communication, and interpersonal skills
  • Proven ability to manage competing priorities and meet performance metrics
  • Excellent organizational and time-management skills
  • Proficiency with MS Office (Excel, Word, PowerPoint, Outlook)
  • Ability to collaborate cross-functionally and influence outcomes
  • Associate degree or equivalent experience required
  • Experience with resource scheduling, capacity planning, or service operations preferred
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Customer Service Representative • Cary, NC, United States

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