Supervisor, Enhanced Care ManagementAmerican TrueCare, Inc. • Sacramento, CA, US
No longer accepting applications
Supervisor, Enhanced Care Management
American TrueCare, Inc. • Sacramento, CA, US
30+ days ago
Job type
- Full-time
Job descriptionConduct audits of each Lead Care Manager to ensure quality assurance is met according to contract standards. Assists with the development and implementation of corrective and quality improvement plans that contain content and strategies to address identified problem areas. Identify the training needs of staff and communicate with the Site Manager to ensure proper training is provided. Ensure members have an amazing experience including timely access to the care they need (appointments, visits, messages, and calls) and resolving their issues quickly, with minimal waste and friction. Engage with the team to troubleshoot any technical issues, local problems, or escalating systemic matters to your manager or central teams. Attend health plan training, webinars, internal meetings, continuing education. Assist with onboarding new hires in coordination with Human Resources. Manage meeting preparation, and other administrative support. Manage communication, with context, between the offices and other districts and health system partnerships. Aide in the completion of reports requested by the Site Manager. Performs other duties as assigned. High school diploma or GED required. Bachelor's degree preferred. Minimum two years working in a professional Health Care environment as a supervisor or manager to include employee reviews, performance management, timekeeping, and coaching. Prior experience in health care, case management, or Q&A preferred. A valid Driver's License, reliable daily vehicle and active CA auto insurance are required. Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Proficient in Microsoft Office Suite or related software. Excellent organizational skills and attention to detail. Ability to work independently. Ability to problem-solve and maintain confidential information. Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 10 pounds at times
Job Description
Job Description
Job Summary :
The Lead Care Manager Supervisor facilitates the efficient operation of the assigned department by performing a variety of clerical and administrative tasks.
Supervisory Responsibilities :
- Oversees the daily workflow of the department.
- Provide constructive and timely performance evaluations.
Duties / Responsibilities :
Education and Experience :
Required Skills / Abilities :
Physical Requirements :
Pay range
$29—$32.50 USD
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Supervisor Care Management • Sacramento, CA, US
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