Senior Systems Engineer

Overview

Hybrid | Westlake, TX

Join our team that provides capabilities and services which connect associates to millions of participants, members, and customers. We are an agile scrum team responsible for the Contact Center platform and engineering which provides voice, email, and web chat communication channels. Continual improvement is essential; we seek associates who are curious, innovative, and driven to deliver exceptional experiences for customers and associates. We pride ourselves on being full stack engineers with a thirst for continued learning, a team-first attitude, and a focus on delivering value. The platform services over 20M clients and processes more than 35M customer interactions per year on a 24x7 basis.

Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate : $68 - $73 / hr. w2

Responsibilities

• Guiding / developing, communicating and overseeing implementation of high-level and low-level design in compliance to roadmap, architecture and design standards defined by Business Unit
• Working closely with business and technology teams to help increase speed of delivery, improve quality of code, improve production stability and availability
• Collaborating in an autonomous team, owning all aspects of delivery (Coding, Quality, DevSecOps) as well as helping to transform the devops, provisioning, testing and operational capabilities of the platform
• Simplifying the complex through consistency, refactoring and repeatability
• Helping in developing and executing operational stability practices supporting the Associate Experience within the Call Centers and Investment Centers
• Improving monitoring & telemetry of applications, platforms and service interdependencies allowing Service Desk and Support teams to be proactive vs reactive
• Helping lead support teams through incident management and crisis management
• Leading end to end sub initiatives
• Supporting and communicating relevant IT governance policies, procedures, and processes

Experience Requirements

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits : medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and insurance, 401(k) with match, and sick time if required by law in the worked-in state / locality.

Please be advised : If anyone reaches out to you about an open position connected with Eliassen Group, please confirm they have an Eliassen.com email address and never provide personal or financial information to anyone not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact info@eliassen.com.

About Eliassen Group :

Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate.

Eliassen Group is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to protected veteran status, or status.

Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!

J-18808-Ljbffr