Integrated Care Case Manager

Description:

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Center for Life Management (CLM) provides the area's most comprehensive array of outpatient mental health services for adults and elders. Our Integrated Care Program is an innovative approach to whole healthcare that encompasses the integration of treatment modalities for mental and physical health needs. Working together as a multi-disciplinary team, internal (CLM) and external (Lamprey Health Care) work as one entity to support individuals with comorbid health conditions.

The Integrated Care Case Manager provides care planning, resource identification, benefit coordination, service monitoring, internal and external care coordination, and community-based counseling support to assist clients with improving mental and physical health symptoms and behaviors that otherwise interfere with daily functioning and wellness goals. This is a full time, 35 hour per week position.

Major Functional Areas and Description of Duties

• Provide individual assessment to create care plans that specify presenting problems, objectives, interventions, and desired outcomes.
• Assist clients with applying for and maintaining adequate medical coverage to support consistent access to whole health care and treatment.
• Provide outreach, advocacy, coordination, resource identification, linkage and monitoring of internal and external supports and services.
• Provide counseling and Functional Support Services (FSS) in the home or other community-based setting as deemed appropriate for the objectives, interventions and desired outcomes identified in the client’s treatment plan.
• Provide Individual Therapeutic Behavioral Services (TBSI) to develop, apply, and reinforce coping strategies to reduce and/or ameliorate symptoms and behaviors that interfere with functioning and goal achievement.
• Provide Crisis Intervention (CI) when clients experience acute exacerbation of symptoms to ensure their safety within the home and/or community.
• Provide timely documentation on each service delivered in accordance with agency policies.
• Work collaboratively with other treatment team members, Healthy Together program, natural supports, and external providers, in particular CFI and their vendors, to ensure a wrap-around approach is provided for continuity of client care.
• Provide set case management contacts per month (eligible for incentive pay upon exceeding productivity expectation).
• Provide set hours of billable service each week to meet 28.571% of direct service key performance indicator expectation (eligible for incentive pay upon exceeding productivity expectation).
• Serve on appropriate committees, both internal and external, as determined by supervisor.
• Function professionally and in a manner that protects the integrity, confidentiality and rights of all patients.
• Execute all required services and documentation in accordance with agency policies and federal/state standards.
• Maintain professional memberships, licenses, accreditation, certifications, etc.
• Represent CLM in a professional and appropriate manner in all settings.
• Perform all other duties as assigned by supervisor.

Physical Demands and Working Conditions

The majority of the work will be office based and/or remote via telehealth. Some of the work will be visiting clients in the community and also in their homes. Manual dexterity is needed to use computers. The ability to sit for extended periods of time is required. Reliable transportation, a clean driving record, and proof of auto insurance coverage is required.

Benefits

At Center for Life Management we offer a robust benefits package because caring for our staff is just as important as caring for our clients. Benefits for benefits eligible employees include:

• Comprehensive health insurance (medical, dental, vision)
• Health Reimbursement Arrangement
• Flexible Spending Account
• Paid earned time (3 weeks in year one, caps at 6 weeks)
• Paid holidays (8) with bonus birthday holiday in your birth month
• 403(b) Retirement Savings Plan with 3% company contribution upon 1 year of employment
• Life Insurance paid by company
• Short and Long Term Disability paid by company
• Accidental Death and Dismemberment Insurance paid by company
• Employee Assistance Program (EAP), accessible to staff and their natural supports
• Company issued cell phone and laptop as needed for role
• Scholarship for professional advancement
• Mileage reimbursement for applicable positions
• On the job training and continuing education opportunities
• Rewarding and supportive work environment with excellent opportunities for career growth
• Meaningful relationships with your co-workers and the individuals we serve
• Flexible work schedule
• Teamwork, teamwork and more teamwork!

The Center for Life Management has partnered with New England College to offer a Master’s Degree! This is an exciting opportunity for CLM staff to earn a Master of Science in Clinical Mental Health Counseling (MS) degree in 3 years.

Who’s Eligible and What’s Required:

• Must be a regular, full-time CLM employee in good standing for 9 months or more.
• Must hold a Bachelor’s Degree.
• Must agree to a five (5) year commitment of full-time employment in good standing with the Center for Life Management (beginning from start date/year of Professional Development Program participation).
• Participants must maintain a B average to continue participation in the program.

*Cost of tuition is covered by Center for Life Management

*Employee is responsible for applicable taxable portion of tuition remission

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Requirements:

Qualifications, Skills and Experience

• Bachelor’s degree preferred however an Associate’s degree along with a minimum of two years of direct service in a related field may qualify.
• Ability to exercise sound clinical judgment in routine, urgent, and emergent situations.
• Knowledge of chronic comorbid physical health conditions and experience with Choices for Independence (CFI) services.
• Proficient computer skills, specifically with all Microsoft office applications.
• Ability to document effectively and efficiently in course of clinical work.
• Ability to navigate an electronic health record.
• Ability and desire to work as part of a clinical team while also able to be self-directed and motivated with minimal supervision.
• Ability to acquire and effectively practice new clinical skills as needed according to evolving agency needs/services.
• Effective communication skills, organizational skills, and ability to multi-task.