Job Description
Job Description
The Company :
Getac is comprised of a passionate team that takes pride in its our tight-knit culture. We are committed to our employee fulfillment by providing a flexible work schedule, honoring achievements, and maintaining a supportive working environment. Getac strives to promote an inclusive culture to create a workplace that reflects the diversity of the communities it serves. We are looking for growth mindset team members to help lead the way. We provide mobile rugged computing and video solutions, software, and cloud services to challenging work environments such as military, industrial, law enforcement, public safety, healthcare, and utility companies.
- We are a team full of employees that believe in by working together we win together.
- We offer a generous health care policy, PTO, and 401(K) with a 3% Contribution.
- We believe in making a difference every day.
- We offer performance- based bonuses.
The Position :
Getac is searching for a technically skilled and customer-focused Solutions Architect to support the deployment and adoption of Getac systems. This role bridges pre-sales engagement, technical implementation, and post-sales support—ensuring our customers get maximum value from our solutions.
The ideal candidate has a strong technical background in IT systems, enjoys hands-on work, and is confident leading conversations with end users, IT departments, and partner teams.
Essential Job Duties
Represents the product to customers at field events such as conferences, seminars, trade shows, etc.Act as the technical point of contact for video projects from demo through deploymentConfigure, install, and support video solutions hardware and software in the field (body cams, in-car systems, routers, evidence management software)Support RFP responses, customer meetings, and technical presentationsLead troubleshooting of hardware, software, network, or system integration issuesConduct technical onboarding and training for customers and internal staffMaintain accurate project records, deployment documentation, and internal CRM updatesWork cross-functionally with sales, product, engineering, and support teamsIdentify opportunities to optimize deployments and improve solution performanceRepresent the voice of the customer by sharing field feedback with the product teamManage time between the RSM’s in the territory by prioritizing customer needsMust be an US or Naturalized Citizen for access to secure customer sitesExperience & Education :
Educational Background : Bachelor’s degree in electrical engineering, Computer Science, or a related field.2-5 years in a technical role supporting IR systems, video tech, or system integrationProficient in troubleshooting Windows environments, IP-based devices, and network configurationsExperience with software configuration, system imaging, and remote support toolsStrong organizational and communication skills; able to manage multiple deploymentsFamiliarity with mobile video solutions, digital evidence management, or public safety ITWorking knowledge of networking concepts (firewalls, IP addressing, VPNs)Comfortable using command-line tools, logging software, or admin consolesPrior experience in field service, technical consulting, or solutions architectureCompTIA A+ certification is required, and keeping this certification current is mandatory. Additional certifications such as MSCE and a graduate degree are a plus. An equivalent combination of education and experience is preferred.Travel :
Extensive Travel Required : This position requires substantial travel, approximately 50% to 75% of the time, both within the regional territory and occasionally internationally.Driving Requirements : A valid Driver's License, proof of vehicle insurance, and a driving record that meets the company's insurer’s criteria are required. Use of one's own vehicle may be necessary in the course of work.International Requirements : A valid passport is necessary for occasional international travel.The Location :
Getac is located in Irvine, CA but this position would be a remote position located in Oregon, Washington, or Idaho.
Why Should You Apply?
Great Benefits, interesting workReasonable Hours to preserve a positive work / life balanceEngaging, supportive culture – we have FUN!No outside recruiting is requiredGetac is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
