Senior Project Manager

Job Description

Job Description

Who We Are

PCMI (Policy Claim Management International) is a fast-growing, leading provider of integrated software for Extended Warranty Management and Finance and Insurance (F&I) administration. We are a SaaS company that operates in a fast paced, entrepreneurial environment. Our 3 teams located in the US, Poland, and Thailand work collaboratively around the clock to build our PCRS platform that automates the full administration lifecycle of all extended warranties, F&I products, and service contracts for our customers.

What You’ll Do

The Senior Project Manager role plays one of the most important parts in PCMI’s customer experience lifecycle, getting our new customers - who have invested their time, resources, and trust in us - fully onboarded, configured, implemented, and up-and-running in an efficient manner all while delivering the best customer experience.

In this role, you will :

• Deliver our software solutions in time and on budget, being on top of project status and always being proactive in driving issue resolution forward.
• Demonstrate multi-disciplinary team leadership by effectively utilizing internal and external resources.
• Build Trusted Advisor relationships with clients while performing project management best practices throughout the course of all project phases.
• Communicate and gather requirements from key stakeholders to formulate a business vision and determine the scope of the project.
• Ensure completion of deliverables, managing schedules, customer expectations, meeting milestones, and ensuring customer and project success.
• Strong focus on maintaining client satisfaction, enhancing the PCRS package, and communicating successfully to the development team.
• Create implementation plans and manage changes to project scopes, schedules, and costs using appropriate verification processes.
• Proactively monitor clients’ transactions and processes, perform analysis, and provide recommendations to necessary parties to ensure customer satisfaction with PCMI products and services.
• Clearly and tactfully articulate problems, resolutions, and provide recommendations in an understandable manner to both technical and non-technical audiences via conference calls, WebEx, and in person.
• Proactive follow-up (daily / weekly) with customers on project status to drive on-time delivery.
• Perform ongoing review of project status to identify any project risks along with risk mitigation plan.
• Report weekly to management on accomplishments, activities, and progress against goals and objectives; engage management appropriately and in a timely manner in problem determination, remediation, and resolution.
• Represent the company at industry conferences and events as needed.

What You’ll Need to Join Our Team

Experience

Travel Requirements

Why Work for Us

Health, Dental & Vision Insurance

Company-Paid Long-Term Disability

Although the role can be remote, PCMI can only hire employees in the following states :

Note : It is required for this role to be in the Park Ridge, IL office 2 days per week if candidate is located in the Chicagoland area.