Manager, Closing Operations

Manager, Closing Operations

As the Manager, Closing Operations, you are responsible for managing multiple teams and / or multiple clients to ensure their performance meets or exceeds company standards while maintaining client satisfaction. Additionally, you are accountable for managing workload issues across teams and / or clients and tracking their productivity as a whole. On occasion, you may also be called upon to participate in the daily operations of the Closing Services Department including, but not limited to Title Clearance, HUD Preparation, and Reject Resolution.

What you will do

• Manage team to meet corporate and departmental objectives
• Communicate new policies and procedures to team
• Enforce the company's policies and procedures and identify issues that may require counseling with the Human Resources Department
• Manage work load issues within teams / clients and propose and implement efficiency initiatives as deemed necessary
• Participate in the system enhancement signoff process
• Review staffing requirements within their teams / clients and justify additional staffing needs (forecast work volumes, etc.)
• Provide training to the on-site representatives (unique to client)
• Manage attendance files (vacations / call-offs) and review and signoff on timesheets for payroll functions
• Administer performance management planning and review process
• Participate in the interviewing process and play a role in the hiring / firing process
• Responsible for the profitability of their teams to ensure the company achieves its goals and objectives
• Review cancellation rates and other reports and prepare management reports as needed
• Manage the teams' productivity as a whole to ensure client / borrower satisfaction
• Manage production numbers as defined by client
• Manage the title clearance timeframes as defined by client
• Identify oldest and number of mortgage rejects and work with Account Executive and upper management as needed to resolve rejects
• Identify new processes to improve title clearance timeframes as well as production numbers
• Schedule employees for both training classes scheduled through HR and one-on-one training
• Review the training report as provided by HR to ensure staff is being trained in all areas
• Address dissatisfied client issues and evaluate ways to avoid such problems going forward
• Attend conference calls and marketing visits and coordinate items to be addressed with the client
• Responsible for contacting the client regarding collection issues
• Review loss / overage rejects as well as other performance indicators to determine training needs of the teams
• Review client surveys and provide reports / data to the client as needed
• Participate in new client setup, as needed
• Assist in the following as needed :

Facilitate training sessions

Review Daily :

Client Docs. Not Received

Client Outstanding Subs by Processor

Disbursed / Not Issued (Policies)

Cancellation Report

Approval of reduction to Inspire fees

What you will bring

What we offer

Is this the ideal location for you?

Mortgage Connect is committed to offering a flexible work environment for this role. This is a remote role , meaning you have the flexibility to work from home. (Remote work is subject to Mortgage Connect's remote work policy and business needs.)

Who we are

Mortgage Connect