REMOTE F / T OVERNIGHT RN TELEPHONE TRIAGE (NYS LICENSED)

We are a 24-hour fully remote triage center where we receive incoming calls for our clients / individuals in need of immediate medical attention.   We provide assessment, guidance, and disposition to the appropriate level of care.  We work closely with our team of RN's and providers to determine Right Care, Right Place and Right Time disposition, which may be care instructions, tele medicine visit with a provider or advise, Urgent Care, ER or 911 level of care required.

• MUST LIVE WITHIN A 2 HOUR DRIVE TO THE WNY AREA
• Primary Responsibilities :
• Receives incoming calls from contracted clients Assess patient's current health status and recommends appropriate level of care based on clinical judgment, evidenced based guidelines and clinical protocols Develops plan(s) of nursing service appropriate to the patients’ health care needs Demonstrates knowledge of medications.
• Telephone communication skills with appropriate phone etiquette necessary Must have the ability to make critical independent decisions and prioritize appropriately.
• Document all calls and actions taken into the patient’s medical record Utilizes technology as appropriate to meet the requirements of the job functions.
• Communicates to the health care team members the outcome of the assessment / reassessment to ensure appropriate follow up occurs based on the needs of the patient care.
• Displays an exemplary level of patience, courtesy, and flexibility.
• Interacts with patients, physicians, and staff in a manner conducive to maintain positive relationships and to meet the goals and objectives of the agency.
• Adheres to ethical, legal / regulatory and accreditation standards Assumes responsibility for his / her own education, using formal and informal resources that contribute to professional self‐growth.
• Consult with administrator for issues or requested services outside scope of practice or requiring assistance in performing Must be detail oriented and able to multitask Performs other duties as assigned.

Qualifications :

• New York State Registered Nurse Licensure Only  Unrestricted New York State Licensed RN with a minimum of two years of experience as a clinical hospital nurse in an emergency room, critical care or med / surg, OR a minimum of two years’ experience in RN telephone triage in a primary care setting required AAS in Nursing, Bachelor’s Degree in Nursing or related fields preferred, not required Knowledge of OPWDD regulations recommended, not required Previous Chronic Care Management / Case Management required Previous Chronic Disease Management and Education required Current CPR / BLS required Current Infection Control Certificate required Must be proficient with advanced computer technology and in using multiple computer applications and internet at one time Powered by JazzHR