Customer Support Specialist

Customer Support Specialist

Department : Comvox Co

Employment Type : Full Time

Location : Washington, DC

Compensation : $50,000 - $60,000 / year

Description

Job Description

We are seeking a dedicated and enthusiastic Customer Support Specialist to join our dynamic team. In this role, you will serve as the primary point of contact for customers seeking assistance with our products and services. You will leverage your strong interpersonal skills and problem-solving abilities to provide exceptional support, ensuring that every interaction leaves a positive impression

Key Responsibilities

Responsibilities

• Respond to customer inquiries and provide timely resolutions via phone, email, and live chat.
• Assist customers in navigating our products and services, ensuring they maximize their value.
• Document customer interactions accurately in our CRM system.
• Identify and escalate complex issues to the appropriate departments for resolution.
• Follow up with customers to ensure their issues are resolved to their satisfaction.
• Collaborate with team members to share knowledge and improve support processes.

Skills, Knowledge and Expertise

Qualifications

Benefits

Benefits