Team Leader

Guest Service Team Leader /Part time / Evening and weekends availability required

Multiple venue locations:

• United Center
• Rate Field

General Responsibilities:

Provide guests with a safe, comfortable, and enjoyable environment to view events at the United Center and Rate Field through knowledge of available guest services and facility familiarization. Provide supervision, support, and motivation to an event team of 20-25 Guest Service Representatives during events.

Demonstrated Skills:

• Ability to follow directions
• Ability to give direction to team members in a clear and understandable manner
• Ability multitask and make decisions using sound judgement
• Consistent high level of customer service in a fast-paced environment
• Approachable, friendly, and articulate
• Self-motivator with a positive attitude
• Ability to work effectively on a team
• Ability to adhere to scheduling methods and procedures
• Punctual, proactive, and accountable

Essential Duties:

• Promote family atmosphere, guest enjoyment and safety
• Motivate and coach event staff to fulfill job responsibilities
• Assist the manager on duty in the resolution of guest concerns
• Knowledge of all venue amenities/services provided, the venue policies/procedures including evacuation
• Knowledge of company policies and procedures
• Communicate event and staff activity to manager on duty
• Provide company reports and documents regarding incidents when necessary
• Assign company equipment or keys when needed to employee for a designated area
• Assist in the administration of ongoing Guest Service department training including AYS New Hire Orientation
• Actively participation in company and facility incentive and reward programs
• Actively promote company values, including equality, diversity, and inclusion
• Miscellaneous operational (day of event) duties as directed

Qualifications:

To perform the job successfully, the Team Leader must be able to perform each essential duty satisfactorily.

• Must be 20 years of age or older
• Must have a minimum of 2 years of supervisory experience
• Must have a minimum of 4 years of direct customer service experience
• Must have excellent leadership and team management skills
• Must be energetic and willing to motivate event staff
• Must be available to work evening and weekend hours. Report times typically start at 4:30pm on weekdays and any time on weekend days.
• Must be able to stand and walk for a minimum of 5 hours
• Ability to lift up to 25 lbs
• Must be punctual and able to comply with attendance standards
• Must be willing and able to comply with all grooming and uniform standards. Extreme hair color, extreme facial piercings, and facial or offensive tattoos are not allowed
• Ability to work both locations (United Center & Guaranteed Rate Field)

Additional Information:

• Starting Pay Rate = $20 per hour
• Average hours will not exceed 20 hours per week
• Average work hours will not exceed 1000 hours per calendar year
• The individual may be required to sit or walk up to 2/3 of the work shift
• The individual may also be required to use their hands, stoop, kneel or reach with their hands up to 1/3 of the work shift
• The individual may also be required to lift up to 10 pounds up to 2/3 of the work shift
• The physical demands described here are representative of those which must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions