F&S Service CoordinatorJohnson Controls • Evansville, Indiana, USA
F&S Service Coordinator
Johnson Controls • Evansville, Indiana, USA
4 days ago
Job type
- Full-time
Job descriptionAssign inspections to the optimal technician based on skills territories customer preferred technician (if applicable) availability of the technician service contract response time criticality of the call and proximity to the customer Communicate and resolve issues with customers and personnel regarding the scheduling of inspections work. Alert management of potential problems resulting from customer or field complaints and work to resolve. Measure branch activity and compliance with program initiatives identify areas that require improvement and develop and implement action plans with branch / region management. Monitor effectiveness and take corrective actions as required. Receives customer requests for unscheduled or scheduled service. Determines customer needs and matches appropriate Technician or Team Lead to the need. Communicates the action plan and services to be provided directly to the customer. Ensures work has been performed to the customers expectations and performs follow-up with the customer as needed. Answers any customer inquiries and resolves or escalates customer issues as appropriate. Upon completion reconciles all service requests daily. Coordinates labor scheduling to align technician to the appropriate customer and service need. Ensures Technicians are provided daily schedules. Maintains consistent communication with assigned Technicians. Follows up on activities to ensure completion in an established timeframe. Assists with creation of L&M quotations. Develops and maintains viable long-term relationships with customers and subcontractors. Participates in business review meetings by preparing and discussing critical account information pertinent to current profitability status (i.e. outstanding claims PSA variance Accounts Receivable issues) and customer satisfaction issues. Researches and follows up on questions identified during monthly business review. Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date. Business review support Billing support Customer retention support Facilitates administration of warranty claims. May guide and prioritize the activities of the Customer Service Agent Assistants. Periodically performs duties of the Customer Service Agent Assistant as overflow demands. Answer incoming customer calls and resolve issues and / or take notes to pass to appropriate department Other duties and administrative activities as assigned. Associates degree preferred high school diploma or equivalent required Preferred minimum of five years of service industry experiences managing service operations and / or service scheduling. Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills. Must have strong interpersonal skills to effectively communicate with both internal and external clients. Must have the ability to simultaneously handle a large and diverse number of projects tasks and issues with tact cooperation and persistence. Able to prioritize work activities based upon financial impact to desired business goals. Experience and / or basic project accounting or costing principals is desired. Able to influence diverse teams to accomplish tasks / goals.
Be part of the future!
We are one team dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people you bring your talent and well give you the space and opportunities to grow and succeed. We are committed to making a difference.
What we offer :
- Competitive Starting Pay
- Paid Training
- Global Advancement Opportunities
- Referral Bonuses
- Comprehensive Benefits
- Medical / Dental / Vision insurance
- Health Savings Account (HAS)
- Life Insurance
- 401(k) savings plan with company match
- Short-Term and Long-Term Disability
- Employee Assistance Program
- Wellness Program
- And More!
What you will do
Under general supervision coordinates customer service requests from initiation to service completion and maximizing technical resource productivity and profitability by efficiently scheduling and dispatching Technicians with guidance from the Team Leads.
Partners effectively with the Service Team Manager to ensure technical service work is completed in a reasonable timeframe and to the customers expectations. Analyzes and assesses technical team performance and adjusts as needed to enhance customer satisfaction in a cost-effective manner.
How you will do it
What we look for
Required
HIRING HOURLY RATE : $19.23 - 24.52 (Hourly rate to be determined by the education experience knowledgeskills and abilities of the applicant internal equity location and alignment with market data.) This positionincludes a competitive benefits package. For details please visit the About Us tab on the Johnson ControlsCareers site at - AD2
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age protected veteran status genetic information sexual orientation gender identity status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate visit EEO is the Law . If you are an individual with a disability and you require an accommodation during the application process please visit here.
Required Experience :
IC
Key Skills
Senior Care,Customer Service,Developmental Disabilities Experience,Computer Skills,Microsoft Outlook,Case Management,Computer Literacy,Dispatching,Home Care,Administrative Experience,Social Work,Word Processing
Employment Type : Full-Time
Experience : years
Vacancy : 1
Hourly Salary Salary : 19 - 24
Create a job alert for this search
Service Coordinator • Evansville, Indiana, USA
Related jobs
SERVPRO of Henderson, Webster, Union, McClean, Crittenden Counites & SERVPRO Warrick, Spencer, Dubois Counites.As a valued SERVPRO Franchise employee, you will receive a competitive pay rate, w...Show more
Riverside Care & Rehabilitation Center.We offer a variety of clinical care programs, along with physical, occupational and speech therapies.
The vision, to radically change the landscape of healthca...Show more
Join the Family Dollar team as a Customer Service Representative and provide friendly and helpful service to our customers.
As a CSR, you will handle transactions, answer customer questions, and ens...Show more
Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your car...Show more
Certain roles at Tyson require background checks.If you are offered a position that requires a background check you will be provided additional documentation to complete once an offer has been exte...Show more
Join BoldAge PACE and Make a Difference! .Are you passionate about helping older adults live meaningful, independent lives at home with grace and dignity? BoldAge PACE is an all-inclusive program o...Show more
Riverside Care & Rehabilitation Center is a 79-bed center offering short-term rehabilitative care as well as long-term care.
We offer a variety of clinical care programs, along with physical, occupa...Show more
Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your...Show more
Host Healthcare is seeking a travel Physical Therapist for a travel job in Calhoun, Kentucky.Job Description & Requirements.
Because a great Host provides a worry-free travel experience and always p...Show more
Overnight Closer (Member Services Representative).The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level o...Show more
At DICK'S SPORTING GOODS, we believe in how positively sports can change lives.On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes...Show more
Riverside Care & Rehabilitation Center is a 79-bed center offering short-term rehabilitative care as well as long-term care.
We offer a variety of clinical care programs, along with physical, occupa...Show more
Certified Nursing Assistant (CNA) Opportunity at Mount Vernon Nursing & Rehab.Certified Nursing Assistants play a vital role in fostering a warm and supportive environment where the resident's well...Show more
Cintas is seeking a Fire Sales Specialist for Cintas Fire Protection.Responsibilities include selling our products and services to new customers, generating new business, cold calling, presenting a...Show more
The Guest Service Agent (Part Time) is responsible for processing check-ins / outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendl...Show more
Join the Walmart team as a Customer Service Associate and provide friendly and helpful service to our customers.As a CSA, you will handle transactions, answer customer questions, and ensure that th...Show more
Carrols owns and operates more than 800 Burger King Restaurants, and we need great leaders on our team!.What Does a Breakfast Coordinator do?.
Operates the restaurant in the absence of a Manager dur...Show more
Ideal candidate will be able to collect data and analyze the information to develop solutions for effective problem solving.
Ideal Candidate must be able to work with any individual receiving SIRS s...Show more
Construction Coordinator
SERVPRO of Madison / Rockcastle / Garrard / Lincoln / Pulaski / Laurel • Evansville, IN, US
Full-time
Last updated: 30+ days ago • Promoted
Physical Therapist (PT) $8,000 sign on bonus
Riverside Care & Rehab Center • Calhoun, KY, United States
Full-time
Last updated: 4 days ago • Promoted
Customer Service Representative
Family Dollar • Mount Vernon, IN, USA
Full-time
Last updated: 18 days ago • Promoted
Customer Service Representative
Circle K • Boonville, IN, US
Full-time
Last updated: 30+ days ago • Promoted
Tech Advisor Broiler I - Robards, Kentucky
Tyson Foods • Robards, KY, US
Full-time
Last updated: 2 days ago • Promoted
Physical Therapist - Mon-Fri 8am - 4 : 30 pm
Boldage pace • Lynnville, IN, USA
Full-time
Last updated: 30+ days ago • Promoted
Certified Nursing Assistant (CNA)
Kentucky Staffing • Calhoun, KY, US
Part-time
Last updated: 26 days ago • Promoted
Wrap Up the Year with Cash. Set your schedule, deliver with Uber Eats
Uber eats • Corydon, KY, US
Full-time +1
Last updated: 1 day ago • Promoted
Travel Physical Therapist - $2,066 per week
Host Healthcare • Calhoun, KY, United States
Full-time
Last updated: 30+ days ago • Promoted
Overnight Closer Part Time
Planet Fitness • Evansville, IN, US
Part-time
Last updated: 30+ days ago • Promoted
Retail Customer Service Specialist
Dick's Sporting Goods • Evansville, IN, US
Full-time
Last updated: 30+ days ago • Promoted
Certified Nursing Assistant (CNA)
Signature Healthcare • Calhoun, KY, US
Full-time
Last updated: 15 days ago • Promoted
Certified Nursing Aide CNA
American Senior Communities • Mount Vernon, IN, US
Full-time
Last updated: 30+ days ago • Promoted
Fire Sales Specialist
Cintas • Evansville, IN, US
Full-time
Last updated: 30+ days ago • Promoted
Guest Service Agent
Peachtree Group • Evansville, IN, US
Full-time
Last updated: 30+ days ago • Promoted
Customer Service Associate
Walmart • Mount Vernon, IN, USA
Full-time
Last updated: 18 days ago • Promoted
Breakfast Coordinator
Carrols Corporation • Evansville, Indiana, United States, 47715
Full-time
Last updated: 30+ days ago
Staff / Quality Coordinator - 2nd & 3rd Shift Available
SIRS INC • Boonville, IN, US
Full-time
Last updated: 30+ days ago • Promoted