Senior Technical Support Engineer

A company is looking for a Senior Technical Support Engineer.

Key Responsibilities

Understand, reproduce, and resolve complex technical issues for AppSec, Security, and Software Engineers

Manage support tickets, ensuring data and systems are updated to enhance customer experience

Act as the voice of the customer to prioritize recurring feature requests with product and engineering teams

Required Qualifications

2+ years of experience in a technical customer support role or as a software engineer

Deep understanding of developer workflows and CI / CD environments such as GitHub Actions and Jenkins

Familiarity with Web Application Security concepts, including OWASP Top 10

Basic understanding of API and Webhooks

Availability for rotational on-call support for weekends and holidays