Account Manager

About Us :

Spectrum Killian Dental Lab Alliance (SKDLA) is a nationally recognized leader in restorative dentistry, passionate about helping people smile with confidence. We partner with dental professionals across the country to deliver world-class restorations, advanced dental equipment, and trusted services that make a difference for patients every day.

At SKDLA, we combine craftsmanship, cutting-edge technology, and a deep commitment to quality to create beautiful, lasting results. More than just a dental lab, we are driven by the belief that every restoration represents a person’s confidence, comfort, and well-being - and that’s a responsibility we take to heart.

Our operations are centered around two advanced Centers of Excellence located in Orange County and Los Angeles. This collaborative environment allows our skilled technicians to innovate, mentor one another, and consistently deliver outstanding results.

Overview :

At Spectrum Killian Dental Lab Alliance (SKDLA), we’re redefining excellence in restorative dentistry through craftsmanship, innovation, and trusted partnerships. We’re seeking a highly motivated, strong-willed Account Manager to build and nurture long-term relationships with a select group of valued clients. In this role, you’ll ensure exceptional customer satisfaction and drive growth through proactive communication, issue resolution, and strategic account development. You’ll anticipate client needs, resolve challenges, and collaborate across departments to deliver seamless case management and outstanding results. If you’re a relationship-driven professional who thrives on collaboration and delivering measurable impact, this is your opportunity to help shape the future of digital dentistry.

What You'll Be Responsible For :

• Serves as a trusted partner and primary liaison for a portfolio of 50–75 key dental offices and partners.
• Builds and maintains strong, long-term relationships that drive satisfaction, retention, and business growth.
• Proactively engages with clients to anticipate needs, resolve issues, and ensure a seamless experience from case submission through completion.
• Collaborates cross-functionally with Customer Service, Production, Design, and Quality teams to deliver exceptional service and consistent communication.
• Identifies opportunities to expand existing relationships through strategic account development, reactivation of dormant accounts, and partnership with marketing and sales teams.
• Delivers a “Platinum Experience” by providing personalized, reliable support and representing the voice of the customer across the organization.
• Monitors and reports on key account performance metrics, including case volume, satisfaction, and retention trends.
• Provides insights and feedback to leadership to drive service enhancements and continuous improvement initiatives.
• Contributes to quarterly business reviews and strategic planning discussions to support company-wide goals.

Who We’re Looking For :

Why SKDLA?

Spectrum Killian Dental Lab Alliance is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristic under applicable law.

The anticipated OTE for this role is $85,000-$95,000. Final compensation will be individually assessed and may differ based on a variety of factors such as your experience, qualifications, education, skill set, certifications, and other relevant considerations.

Become part of Spectrum Killian Dental Lab Alliance, a trusted leader in restorative and esthetic dentistry. Work alongside skilled technicians in state-of-the-art facilities to deliver high-quality dental solutions that make a lasting impact. If you're driven by innovation, quality, and continuous growth, we invite you to apply and contribute to the future of dental care!