Customer Support Specialist - IT

WHO WE ARE

As the nation's largest producer of clean, carbon-free energy, Constellation is focused on our purpose : accelerating the transition to a carbon-free future. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute.

Our culture and employee experience make it clear : We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things and help fight climate change. Join us to lead the clean energy future.

TOTAL REWARDS

Constellation offers a wide range of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program; comprehensive medical, dental and vision benefits, including a robust wellness program; paid time off for vacation, holidays, and sick days; and much more.

Expected salary range of $72,900 to $81,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).

PRIMARY PURPOSE OF POSITION

Provides day-to-day operational support of the service desk, workplace technologies and devices in accordance with service level agreements and business priorities. Effectively manages client engagements and service requests for both on-site and remote customers. Performs activities related to device lifecycle management such as procurement, provisioning, IMACs (install, move, add and changes), refresh and disposal as well as inventory management. Also, provides technical support for Executive / VIP clients, high profile meetings / events, video conference equipment and BU specific IT requests such as projects, restoration services, storm duty and emergency response as needed.

PRIMARY DUTIES AND ACCOUNTABILITIES

• Client Relationship Management : Help establish and maintain IT Client relationships which includes :

Provides front-line primary technical request support to end users on various technical issues and problems relating to hardware, software and peripherals.

Coordinate and or execute projects involving IT resources and client engagement.

Ensures business continuity during all emergency responses.

Create and modify knowledge articles to improve customer experience.

MINIMUM QUALIFICATIONS

PREFERRED QUALIFICATIONS