Member Services Representative I

Job Description

Job Description

Member Services Representative I

UHealthSolutions is seeking candidates for several full-time positions within various programs within the Contact Center. These programs are designed to provide outbound and inbound call center services.

Position Summary :

The Member Services Representative I is primarily responsible for providing information and referral services in response to general inquiries from customers and appropriately escalating / directing questions that are more complex. UHealthSolutions provides these services 24 hours per day, 365 days per year for a variety of clients. Therefore, this position requires a particular emphasis on reliability and flexibility in work schedules and assignments in order to ensure that we meet contractual obligations across all operating hours.

Primary Responsibilities :

• Utilize provided scripts and procedures to provide customers with general information and exercise reasonable judgment to appropriately transfer / escalate more complex issues to the appropriate location for resolution
• Perform basic administrative functions, including but not limited to filing, scanning of documents
• Demonstrate consistent and professional customer service skills : active listening, ability to engage the customer, appropriate utilization of resources, clear written and verbal communication
• Adhere to scheduled shift and break times
• Log all contacts in accordance with established program policies, procedures, and standards

Employee Responsibilities

Supervision Received :

Reports to Designated Contact Center Supervisor

Position Qualifications :

Skills :

COVID-19 Considerations :

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified. UHS reserves the right to modify position duties at any time, due to business necessity.

UHealthSolutions is an equal opportunity employer and encourages applications from individuals with varied experiences and backgrounds .

UHealthSolutions is a Tobacco-Free Workplace.