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Operations Manager

Operations Manager

Crisp RecruitEl Paso, Texas, USA
3 days ago
Job type
  • Full-time
Job description

Are you a champion of operational excellence ready to help a firm deliver life-changing results through systems that scale and leadership that empowers

Do you have the strategic vision to oversee and optimize law firm operations integrating people processes and performance to ensure every client receives the care clarity and results they deserve

Can you navigate the dynamic environment of a litigation-driven practice supporting attorneys staff and vendors across criminal defense personal injury and probate while building the infrastructure that allows justice to move faster and smoother

Is your approach to operations rooted in purpose driven by outcomes and built on a deep respect for every client and every case

Final question : When faced with a challenge do you get excited or run away

  • IMPORTANT : TO APPLY

If you have any questions please email only.

  • Please do not reach out through our websites contact information (telephone email or web chat) or via direct messaging on any social media platform.
  • To Apply : Submit your application by clicking the Apply button and applying on the Crisp Recruit page that opens.

  • RECRUITERS DO NOT CONTACT
  • At Spencer Trial Attorneys P.C. we are dedicated to delivering lifechanging results and leaving every client better than we found them. Based in ElPaso Texas our firm serves clients across West Texas including personal injury criminal defense estate planning elder law and probate. Built on a foundation of integrity trust and excellence our attorneys combine fierce advocacy with compassionate client service. Our firms vision is to redefine legal practice where excellence is the standard trust is earned and justice recognizes each voice.

    We are seeking a dynamic and experienced Operations Manager who will be a pivotal part of our leadership this role you will oversee the firms daily workflows streamline operations across departments and empower our legal professionals and support staff to serve clients at the highest level. Youll manage systems track KPIs coordinate staffing and HR functions and support the firms growth ambitions including expanding our presence and elevating our service model.

    What youll do :

  • Operational Management & Execution : Oversee the firms daytoday operations from intake through case closure. Ensure workflows run efficiently cases move seamlessly between departments and resources are allocated to maximize productivity and profitability.
  • Systems Development & Process Improvement : Design implement and refine operational systems that support consistency and scalability across the firm. Streamline processes for case management onboarding scheduling and document handling to create clarity and accountability at every step.
  • Performance Tracking & KPI Management : Build and maintain dashboards that track firm performance across key metrics including case volume intaketoclosure timelines staff productivity client satisfaction and financial health. Use data insights to drive decisions and continuous improvement.
  • Team Leadership & Development : Manage and mentor administrative intake and case management staff. Lead onboarding training and regular performance meetings to foster a culture of collaboration accountability and professional growth.
  • Financial Oversight & Accountability : Partner with accounting and bookkeeping functions to monitor billing accounts receivable / payable payroll and expenses. Ensure financial reporting and cash flow management align with firm growth goals and operational integrity.
  • HR & Talent Management : Lead recruitment interviewing onboarding and performance management for nonattorney staff. Maintain compliance with employment policies and promote a supportive highperformance workplace culture.
  • Vendor & Marketing Coordination : Collaborate with marketing and vendor partners to ensure consistent execution of firm branding and client acquisition strategies. Track performance manage budgets and ensure alignment between marketing efforts and operational capacity.
  • Strategic Collaboration with Leadership : Serve as a key partner to the firms managing attorneys translating strategic goals into actionable operational plans. Protect attorney bandwidth by handling internal systems managing daytoday challenges and ensuring seamless firm operations.
  • What were looking for :

  • Experience : 35 years of proven success in operations management ideally within a law firm or professional services environment. Demonstrated ability to oversee multiple departments track KPIs and implement systems that drive measurable improvements in efficiency and profitability.
  • Strategic & Analytical Thinking : Adept at evaluating workflows diagnosing bottlenecks and developing scalable solutions that improve performance across teams. Comfortable leveraging data and key performance indicators to guide decisions and measure success.
  • Technical Proficiency : Experienced with law firm operations and case management platforms. Strong working knowledge of MicrosoftOffice with the confidence to lead technology integrations and streamline digital workflows across departments.
  • Leadership & Team Development : Proven ability to lead coach and motivate diverse teams. Skilled in delivering constructive feedback building accountability systems and fostering a culture rooted in collaboration trust and continuous improvement.
  • Client-Centered Mindset : Understands that strong operations power an excellent client experience. Approaches every system and process with empathy professionalism and a commitment to supporting the firms mission of delivering exceptional service.
  • Cultural Alignment : Embodies the firms values of purpose-driven service integrity and excellence as the standard. Thrives in a dynamic growth-oriented environment and embraces change with a proactive solutions-focused mindset.
  • Why you should work here :

  • MissionDriven Firm : Be part of a team committed to delivering justice dignity and support for our clients in West Texas.
  • Visible Impact & Growth : Join a firm in a pivotal growth phase your contributions will be seen and rewarded and youll play a major role in shaping our future.
  • Collaborative Culture : Work with dedicated professionals who value communication trust and performance; you will not be a cog in a machine but a strategic partner.
  • Development Opportunity : As operations evolve and our firm expands there is potential for this role to grow into broader leadership responsibilities.
  • Additional perks :

  • Compensation : Competitive salary range commensurate on experience with bonus potential tied to operational and firmgrowth metrics.
  • Location : Primarily based at our ElPaso headquarters with flexible remote start options while our office renovation is completed.
  • Benefits : PTO aligned with firm policy plus standard holidays. Health insurance and other benefits may be available with negotiation.
  • ImpactDriven Role : This is not an entrylevel opportunity youll have the autonomy visibility and responsibility to make meaningful change and lead the firm into its next chapter.
  • At Spencer Trial Attorneys P.C. your role as Operations Manager is more than overseeing logistics its about building the foundation that allows justice to thrive. Youll be the driving force that connects people systems and strategy ensuring that every clients experience reflects the firms core values of excellence trust and compassion. From refining workflows to managing staff performance and financial operations your leadership will empower attorneys to focus on advocacy while you keep the firm running smoothly and efficiently.

    This is your opportunity to lead from the center of impact. Youll join a growing trial firm with a mission to deliver life-changing results and leave every client better than they were found. Through structure accountability and operational innovation youll help transform big-picture goals into daily excellence ensuring that the firm continues to raise the standard for what a results-driven people-focused law practice can be.

    Required Experience :

    Manager

    Key Skills

    Six Sigma,Lean,Management Experience,Process Improvement,Microsoft Outlook,Analysis Skills,Warehouse Management System,Operations Management,Kaizen,Leadership Experience,Supervising Experience,Retail Management

    Employment Type : Full Time

    Experience : years

    Vacancy : 1

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    Operation Manager • El Paso, Texas, USA

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