Key Holder / Front of House Shift Supervisor

Job Title : Key Holder / Front of House Shift Supervisor

Location : Rusty Rail Brewing Company - Mifflinburg, PA Reports To : Front of House Manager / General Manager Department : Restaurant Operations

Position Summary :

The Key Holder / Shift Supervisor plays a vital leadership role in ensuring smooth daily operations of the Rusty Rail Brewing Company's Front of House (FOH). This is a hybrid role that would at times find the individual serving or bartending when other managers are covering the floor. The appropriate individual would have experience in either bartending or serving and possess extremely good team working skills. This individual leads by example, supports service excellence, manages shift flow, and upholds company standards of hospitality, safety, and efficiency. Acting as a direct support to management, this role serves as the point of contact during assigned shifts and is entrusted with keyholder responsibilities, including opening, closing, and cash management procedures.

Key Responsibilities :

Shift Leadership & Operations

• Supervise daily FOH operations including restaurant, bar, and host areas.
• Lead pre-shift meetings and communicate daily priorities, specials, and service goals.
• Ensure smooth transitions between shifts, coordinating with kitchen, bar, and event teams.
• Maintain composure and professionalism while resolving guest concerns promptly.
• Oversee opening and closing procedures including cash handling, drawer counts, and end-of-day reports.

Staff Management

Customer Experience

Administrative & Facility Duties

Qualifications :

Physical Requirements :

Compensation & Benefits :