Operations Supervisor, Northeast Region

The Operations Supervisor /Manager position oversees a team of Underwriting Associates in support of our Commercial Insurance underwriting team. The Operations Supervisor will collaborate with NA /Field Operations leadership and CI Underwriting leadership to provide superior customer service, quality and workflow/process management. The role will include training/ development and management of a UAA team. The ideal candidate will have a working knowledge of Chubb Systems and Workflows/Processes.

This position will be based in both New Haven, CT and White Plains, NY, with responsibilities divided between the two locations.

Position Responsibilities:

People/Performance Management

• Oversee UAA team to meet/exceed NA Operations performance metrics
• Develop UAA Talent through oversight of training and development planning/execution/monitoring
• Collaborate with CI UW counterparts to assure mutual priorities are achieved
• Actively engage with direct reports to provide coaching on performance to develop UAA skills/competencies. Address performance issues promptly through the performance improvement process.
• Deliver regular, results driven feedback tied to performance goals/metrics.
• Maintain an open and collaborative engagement with staff that encourages diversity of thought
• Assure adoption of standardized UAA Role/Responsibilities and adherence to corporate workflows.
• Assure timely completion of performance reviews, goal setting and compensation administration
• Create and execute plans to retain high potential employees

Process Management

• Assure team adherence and compliance with established processes/workflows and roles.
• Assure team adherence to underwriting/regulatory/Compliance guidelines, and quality goals.
• Review and communicate all process/workflow changes/enhancements and assure UAA adoption.
• Review workflows and escalate any process improvement suggestions to Regional Ops Manager.
• Monitor and oversee workload capacity of each team member and allocate resources appropriately to meet business needs.
• Assure UAA adoption of Corporate automation strategies

Service Management

• Oversee process to assure all service delivery goals are met
• Act as point of contact for CI business partners regarding operational process, service and people management
• Demonstrated familiarity /use of key metric tools to monitor and manage our service deliverables
• Assure active engagement with all business partners to assure service and quality results are maintained, and Workflow and Process and resources are effectively deployed.

Financial Management

• Utilize CI Ops/UW Reporting systems/tools to oversee business (Vision, CMR, Tracker, Clean Close)
• Oversee reporting on premium bookings for assigned departments
• Ensure timely transfer of eligible business to underwriting center to maximize branch resources
• Partner with CSSC to resolve collection/billing issues
• Oversee timely resolution of WC Bureau Crits to eliminate fines
• Advanced PC Skills: Advanced knowledge of Microsoft suite with emphasis on Microsoft Outlook and Excel. Advanced internet navigation skills and working knowledge of all key operational workflow/process reporting tools.
• Excellent verbal and written communication skills. Strong interpersonal skills and ability to establish and maintain effective working relations with internal and external partners in a multi-cultural environment.
• Demonstrated results orientation with ability to problem solve and provide solutions.
• Strong business acumen and critical thinking skills which lead to confident decision making
• Ability to learn quickly, prioritize work, and perform within time constraints.
• Ability to work independently within a team/group environment with ability to collaborate with others and influence peers/drive Operational priorities.
• Ability to manage remote staff
• Ability to adapt to fast paced environment
• Ability to lead /influence team to meet business priorities.

Education and Experience:

• Associates Degree or equivalent, 4-Year degree preferred
• Minimum of 5-7 years relevant insurance/supervisory experience

The pay range for the role is $79,200 to $112,000. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found . The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.