Front Office Manager (Temporary) Waldorf Astoria Monarch Beach Resort and Club

Join us in Orange County California and live in one of the nations top vacation destinations with year-round sunshine picturesque beaches premiere attractions and a lively dining and arts scene.

The award-winning Forbes 4-Star and AAA 5-Diamond Waldorf Astoria Monarch Beach Resort & Club is looking for a Temporary Front Office Manager to join the Front Office Team!

Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach this town played an iconic role in the emergence of Californias surf culture and today is celebrated for its laid-back vibe and fun active lifestyle.

The resort is perched on 175 acres atop a 150-foot seaside bluff with over 400 rooms 115000 square feet of indoor and outdoor meeting space and 8 food and Beverage outlets. This includes 4 restaurants a beach club lounge marketplace and IRD.

Classification : Full-Time Temporary

Shift : Various must be available to work overnight weekdays weekends and holidays.

Pay Rate : The annual salary for this role is $80000 and is based on applicable and specialized experience and location.

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What will I be doing

As Front Office Manager you would be responsible for directing and administering Front Office operations in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards :

• Manage all Front Office operations to include but not limited to guest service and registration (check-in / check-out) room inventory and availability guest service standards and initiatives product quality cost controls and overall profitability marketing initiatives systems use and management budgeting and forecasting department management policy and procedure implementation and enforcement and meeting participation and facilitation
• Monitor and develop team member performance to include but not limited to providing supervision scheduling conducting counseling and evaluations and delivering recognition and reward
• Monitor and assess service and satisfaction trends evaluate and address issues and make improvements accordingly
• Ensure compliance with Company standards
• Meet and greet guests and respond to guest inquiries requests and issues in a timely friendly and efficient manner and resolves guest concerns
• Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
• Ensure team members have current knowledge of hotel products services facilities events pricing and policies and knowledge of the local area and events
• Complete audit procedures as needed
• Recruit interview and train team members

What are we looking for

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values :

In addition we look for the demonstration of the following key attributes :

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

EOE / AA / Disabled / Veterans

Required Experience :

IC

Key Skills

Office Manager Experience,Hotel Experience,Dentrix,Hospitality Experience,Dental Receptionist,Medical office experience,Office Experience,Dental Office Experience,Front Desk,Guest Services,Hotel Management,Eaglesoft

Employment Type : Full-Time

Experience : years

Vacancy : 1