Wireless Customer Service - Entry Level ( Training Provided! )

We are seeking a dynamic and sports-minded individual to join our team as a Wireless Customer Service Representative. As a key member of our customer service department, you will play a crucial role in delivering exceptional support to our clientele. Wireless Customer Service Representatives will have a competitive spirit, excellent communication skills, and enjoy providing outstanding service. This is an exciting opportunity to join a group of like-minded individuals and apply your customer support and customer service expertise.

Wireless Customer Service Representative Responsibilities :

• Engage with customers providing personalized assistance and resolving inquiries promptly.
• Assist customers with product recommendations, order placement, and tracking.
• Troubleshoot and resolve customer issues, escalating when necessary to ensure swift resolution.
• Provide information and updates on products and services.
• Maintain accurate customer records and ensure data integrity within the CRM system.
• Collaborate with internal teams to address customer concerns, process returns / exchanges, and facilitate seamless order fulfillment.
• Continuously stay updated on competitive trends, products, and industry news to better serve customers.