(Full-time) Student Services Coordinator (ACE / BOLD - SCAILE, Grant Funded)

Description of Basic Functions and Responsibilities

OVERVIEW :

The Shasta-Tehama-Trinity Joint Community College District (Shasta College) sits at the northern end of the Sacramento Valley, surrounded by mountains to the north, east, and west. The area provides a wide array of outdoor amenities and activities with miles of hiking and biking trails, national parks, two lakes, and the Sacramento River. The main campus is located in the city of Redding, population 90,000. The area is characterized by excellent schools with high graduation rates, low traffic, and low housing prices (Zillow average 393,000 vs. California state average of 770,000).

Shasta College is committed to providing its diverse student population with equitable education outcomes, contributing to the social, cultural, intellectual, and economic development of our communities. The college has been recognized as a leader in developing and implementing innovative education programs to increase student success, including accelerated pathways for high school students to achieve a bachelor's degree and for returning students to complete their Associate and Bachelor's degrees. Shasta College enrolls more than 11,000 students annually and provides educational services to students with a wide range of skills and abilities.

Our ideal candidate is motivated to join a campus community prioritizing the success of our racially and socio-economically diverse staff and student population. Providing equitable outcomes so all members of our community may enjoy safe, healthy, and vibrant educational and employment environments is critical to our success.

Classified positions in the California Community College system offer a unique opportunity to contribute to the empowerment of our students seeking to improve their lives and communities. Our classified staff engage with a diverse employee and student populations, facilitating equitable outcomes for all by implementing and supporting our various employment and academic programs. As a classified staff member at Shasta College, you will join a vibrant community of professionals and educators working together to provide a positive, healthy educational environment where our students experience diverse academic and cultural perspectives. A career in classified service at Shasta College offers a highly rewarding and enriching employment experience.

DESCRIPTION OF BASIC FUNCTIONS AND RESPONSIBILITIES

The Student Services Coordinator coordinates a wide variety of specialized Student Services activities to increase student success and engagement. Activities include welcome events, academic achievement events, social activities, academic support services, program outreach and recruitment, and campus tours. Incumbents prepare and maintain office records, reports, and the area budget, and relieve assigned administrator of routine administrative tasks. Employees in this classification may coordinate the work and oversee outcomes of student assistants and other office support staff. This job class provides high level office support functions requiring the use of initiative and problem solving skills as well as independent judgment in the organization, coordination, and processing of work and information. This job class requires a thorough knowledge of District policies and procedures, and excellent communication skills.

The SCAILE / Innovation Department oversees a number of programs designed to serve students who are working and / or parenting, or otherwise unable to utilize traditional, in-person, day-time coursework and / or transfer options; some of these students may or may not have prior college experience. Programs include the Accelerated College Education (ACE), Bachelor's through Online and Local Degrees (BOLD), Degrees When Due (DWD), Credit for Prior Learning (CPL), and Direct Assessment Competency-Based Education (CBE). The Innovation team provides a high level of support to faculty involved in these programs as well as proactive counseling, monitoring of student progress, and assistance to program students to troubleshoot barriers to access, retention, and completion. This position will support Innovation programs, with a special emphasis on Credit for Prior Learning and Competency-Based Education.

CLASSIFICATION : Range 33 on the current Classified Salary Schedule, 40 hours per week, 12 months per year. Work assignment hours are 8 : 00 a.m. to 5 : 00 p.m., Monday through Friday. This is a classified position with a default CalPERS retirement.

SUPERVISOR : Associate Vice President of Innovation and Strategic Initiatives or designee

Typical Duties, Knowledge and Ability

Essential and Marginal function statements and other important responsibilities and duties may include, but are not limited to, the following :

Essential Functions :

• Exercises independent judgment within the scope of duties / projects as designated by the supervisor. Schedule and conduct outreach and recruitment functions for the District and for Student Services or academic programs in collaboration with counselors and staff members at local elementary, middle, and high schools, continuation and adult schools; work cooperatively with higher education institutions, organizations, agencies, and Shasta College extended education sites.
• Coordinate with Marketing to produce outreach materials to aid in the development of sustainable recruitment practices into student services and academic programs.
• Coordinate student services and academic program activity schedules. Maintain an up-to-date master calendar of events and activities, including webpages and other media platforms.
• Coordinate and schedule tours of District campuses and program orientation activities; collect and record quantifiable data; and analyze, evaluate, and prepare reports on effectiveness of overall outreach functions.
• Schedule, train, and oversee the work outcomes of student workers (e.g., tour guides, student mentors, and student ambassadors).
• Maintain close working relationships with the local community and District staff to coordinate campus activities with other programs.
• Performs office support duties to assist in the coordination and processing of administrative operations in the student services area as needed.
• Coordinate a wide variety of specialized student activities including cultural awareness events and celebrations, global education activities, academic support services, academic achievement ceremonies, commencement, and outreach functions.
• Maintain accurate and detailed calendar of events, due dates, and schedules for assigned program(s) and services.
• Assist students in following departmental and District guidelines including parliamentary procedures; provide guidance on use of organization funds in adherence to Board policies.
• Act as information source regarding operational policies, procedures, and requirements; receive and interview callers and provide information where judgment, knowledge, and interpretation of established procedures and policies is required.
• Disseminate information related to Student Services programs; assists prospective students in completing program intake processes, ensuring all necessary information is received and maintained.
• Plan and implement student recruitment and retention activities such as college nights, college and career fairs, and other student recruitment and retention activities.
• Prepare a wide variety of materials such as interoffice communications, promotional materials, brochures, requisitions, forms, letters, reports, statistics, special projects, and specifications from rough draft or verbal instructions and independently compose correspondence.
• Work with student leaders, staff, and faculty to plan, organize, promote, supervise, and evaluate student programs and events to meet the needs of students.
• Provide support to Student Senate or other student-focused programs.
• Receive, handle, and process confidential information maintaining security and strict rules of confidentiality.
• Process purchase orders for student services or academic support service programs, including budgetary recordkeeping.
• Keep computerized records of expenditures, maintaining and monitoring office and special programs, budget accounts, records, and running balances; perform necessary arithmetical computations.
• Develop or assist in the development of forms, worksheets, and recordkeeping systems for the collection, dissemination, and maintenance of information for specialized programs and functions within assigned unit, utilizing specialized software applications to collect and report data.
• Arrange, attend, and schedule meetings; notify participants, confirm dates and times, reserve meeting sites, and prepare materials.
• Maintain awareness of academic programs and services to provide engaging recruitment presentations.
• Receive, review, and verify documents, records, and forms for accuracy, completeness, and conformance to applicable rules, regulations, policies, and procedures.
• Serve as a liaison between assigned office and other divisions / departments.
• Prepare special reports and research issues as requested.
• May interview, train, and coordinate the work outcomes of others.
• Perform other related duties similar to the above in scope and function as required.

Knowledge of :

Ability to :

Experience / Education

Education Required :

Education Preferred :

Experience Required :