HOST

Job Description

Job Description

Overview

Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned / licensed or managed Rock Shops®, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world’s largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power’s North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category.

HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes’ Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit www.hardrock.com or shop.hardrock.com.

Responsibilities

The Host is the initial contact with the guests. Therefore, it is essential to start guests off with a positive experience at the front door. A Host is anyone who greets, seats and pages guests. In addition, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).

• Opening doors, where applicable
• Welcoming and thanking guests
• Answering questions - accurately and politely
• Maintaining a clean and organized waiting area
• Answering the phone
• Directing guests to areas & restrooms
• Providing security for co-workers, guests and celebrities
• Assisting servers, bussers and managers
• Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc.
• Assuring the complete satisfaction of each and every guest
• Creating memorable experiences
• Entertaining guests to create “Raving fans”

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

Qualifications

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

SKILLS

PHYSICAL DEMANDS

ADDITIONAL REQUIREMENTS