Head Usher

Job Title: Head Usher

Department: Protective Services

Reports to: Protective Services Supervisor

FLSA Status: Non-Exempt

Job Status: Part-Time, Casual, average 5 hours weekly

Commitment: At least 10 concerts per season; open availability on weekends

Hourly Compensation: $15.00

Since our founding in 1901, the Toledo Museum of Art has earned a global reputation for the quality of our collection, our innovative and extensive education programs, and our architecturally significant campus.

And thanks to the benevolence of its founders, as well as the continued support of its members, TMA remains a privately endowed, non-profit institution and opens its collection to the public, free of charge.

SUMMARY

The Toledo Museum of Art Head Usher is an integral part of the Peristyle Theater. Head Ushers team up with our TMA Volunteer Ushers to provide and facilitate a smooth, safe, and enjoyable experience for our guests. The Peristyle performance hall, inspired by ancient Greece, was built by the museum in 1933, and its stage has been graced by thousands of performers in the years since, including many performances by the Toledo Symphony Orchestra. Head Ushers make these events possible by leading our team of Volunteer Ushers with engaging visitors, distributing programs, taking tickets, guiding, and seating guests, and more. A special perk for Ushers is that they get paid to enjoy the exceptional performances by a wide variety of talent while they work!

KEY ACCOUNTABILITIES

• Positively engages with visitors of the Peristyle with exceptional customer service
• Designates assignments for Volunteer Ushers
• Motivates the Usher team to provide a welcoming experience for visitors
• Communicates and collaborates with fellow Head Ushers during events
• Proactively identifies, troubleshoots, and de-escalates issues occurring in the Peristyle
• Writes condition reports at the end of every event
• Operates and troubleshoots ticket scanners
• Makes sure aisles are cleared and maintained during and after performances
• Assists latecomers into the Peristyle
• Opens house doors during intermission
• Knowledge of safe and orderly evacuation in the event of an emergency
• Performs other duties as needed.

RELATIONSHIPS

• Ultimately reports to the Protective Services Supervisor, but works independently
• Works closely with other Head Ushers, Volunteer Ushers, Protective Services, Toledo Symphony Orchestra staff, other TMA staff, and Peristyle visitors

EDUCATION AND EXPERIENCE

• High school diploma or GED equivalent required
• 1 year of experience in an usher role preferred or similar work experience in theaters, sporting events, concerts, etc., preferred
• Supervisory or leadership experience preferred

SPECIALIZED KNOWLEDGE, COMPETENCIES, AND ABILITIES

• Demonstrated problem-solving and decision-making skills
• Exceptional communication skills with the ability to facilitate positive dialogues with diverse audiences
• Strong observation and awareness abilities, including noticing unusual circumstances and situations requiring attention
• Ability to handle large crowds (sometimes up to 1,700 people)
• Comfortable working closely with a devoted team
• Ability to maintain a positive attitude
• Willingness to adapt and learn new things
• Ability to work flexible hours including evenings, weekends, and holidays

DRESS CODE

• All Head Ushers are provided a jacket with the Museum logo
• Appropriate, business casual attire

WORK ENVIRONMENT

Historical concert hall, with exposure to loud music, and large crowds. Events that are held across campus and may occasionally result in exposure to uncomfortable weather conditions. While performing the duties of a Head Usher, the employee is regularly required to sit and reach with hands and arms. The employee is frequently required to stand or walk for up to 4 hours during a shift. There are chairs to rest. The employee must occasionally lift and/or move boxes up to 50 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and depth perception.

BENEFITS

• Employee Assistance Plan
• Museum Family Membership
• Employee Discounts in the Museum Store, Café, Studio Art Classes, & More!

The Toledo Museum of Art provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Museum is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources at jobs@toledomuseum.org or (567)-666-0387.