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Senior Customer Engagement Manager, Epilepsy and Movement Disorders - Mid Atlantic (Remote)
Senior Customer Engagement Manager, Epilepsy and Movement Disorders - Mid Atlantic (Remote)Jazz Pharmaceuticals • Annapolis, MD, US
Senior Customer Engagement Manager, Epilepsy and Movement Disorders - Mid Atlantic (Remote)

Senior Customer Engagement Manager, Epilepsy and Movement Disorders - Mid Atlantic (Remote)

Jazz Pharmaceuticals • Annapolis, MD, US
30+ days ago
Job type
  • Full-time
  • Remote
Job description

If you are a current Jazz employee please apply via the Internal Career site.

Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases - often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit for more information.

Job Description

The Sr. Customer Engagement Manager (Sr. CEM) fosters partnerships with National and Regional thought leaders to develop patient advocacy, optimize educational interchange and interpret / share market insights to effectively advance brand strategy. The goal is to create a positive Thought Leader experience that will differentiate Jazz Pharmaceuticals from peers within the Epilepsy and Movement Disorders field. This is a field-based position reporting to the Sr. Director, Customer Engagement. Our focused interactions are with physicians, nurse practitioners, physician assistants, residents, and fellows. This position will work cross functionally with Sales, Sales Training, Marketing, Compliance, Medical Affairs, Market Access, and Long-Term Care. Ability to travel is up to 75%.

Key Responsibilities

  • Identify, develop, and connect scientific thought leaders that will elevate and advance the epilepsy treatment paradigm
  • Drive cross functional (Sales, Marketing, Medical, Advocacy and Home Office) coordination to align resources / stakeholders and remove KOL barriers enabling Epilepsy Center & Movement Disorder loyalty and KOL Product adoption.
  • Track and manage budgets for areas of responsibility.
  • Map regional influence networks. Identifying and connecting brand champions with non-loyalists, up and coming thought leaders and new physicians entering the field from fellowship programs.

Regional Planning and Coordination

  • Drive internal steering committee establishing individual strategies for KOL development within the respective region.
  • Partner on the development of and conduct regional, Community Education Programs.
  • Coordinate, lead and maximize coverage of local / regional, professional congresses and advocacy events.
  • Plan and facilitate approved residency & fellowship enhanced education to expand disease state education amongst HCPs.
  • Identify ways for regional medical centers to partner or support the identification of rare epilepsy patients.
  • Participate as a lead team member in appropriate Managed Markets initiatives that allow for greater access.
  • Use knowledge of reimbursement process and managed health care systems both internally and externally to enable an understanding of the financial barriers that KOL face when starting new patients.
  • Partner on identifying appropriate KOL for presentations and discussions (i.e., POA, HCP symposiums).
  • Support the NAM's and ARM's in developing annual business plans.
  • Participate in the annual brand planning process by providing key insights on trends, market dynamics and tools needed (i.e., new journal articles and micro-presentations) to achieve brand goals.

    • Key Opinion Leader Engagement & Development

  • Build advocacy with KOLs by utilizing on label, Legal and Regulatory approved materials to support the brand and commercial strategy.
  • Identify areas of shared purpose where Jazz and KOLs can focus to bring value to the larger epilepsy community.
  • Develop and maintain strong working relationships with the Neurology (epilepsy and movement disorders) medical community including academic centers, teaching institutions and related physicians with a scientific approach focused on identifying needs and providing solutions.
  • Seek out, foster, and cultivate the highest level of home office and regional relationship interactions to assess and communicate additional market opportunities, as well as create and participate in programs necessary to effectively enhance these opportunities (i.e., advisory boards, pilot programs, speaker programs, congress meetings, 1 : 1 meetings, podium observations.)
  • Identify new and engaging ways to support peer to peer interactions.

    • Insight Generation & Sharing

  • Act as disease state and product expert to internal and field stakeholders to enable better understanding of the disease and treatment of the disease to help drive KOL product adoption and loyalty.
  • Develop plans to include clear objectives and key discussion points in all customer-facing activities at major professional congresses such as AES and CNS.
  • Facilitate interactions at congresses between KOL and Jazz's Senior Management
  • Pre-launch account profiling to understand treatment dynamics and identify influential KOLs who have interest in working with Jazz.

    • Speaker Bureau Development

  • Assist with identification, nomination training and monitoring of speakers.
  • Work with field and headquarter based colleagues to identify, contract and train promotional speakers. Provide feedback to speakers on clinical aptitude, delivery of appropriate material and fair balance content. Provide feedback to each speaker once a year. Manage speaker capacity decisions.
  • Work collaboratively with Medical, Marketing, Sales, and physicians to gain feedback on educational value and speaker program effectiveness. Evolve appropriate change based on feedback.

    • EDUCATION LEVEL AND LANGUAGES REQUIRED

    Bachelor's Degree required. Advanced degree in business or science preferred.

    English required; other language skills may be considered a plus.

    PROFESSIONAL SKILLS, QUALIFICATIONS AND EXPERIENCE

    Minimum 8 or more years field sales, product marketing, or medical / clinical experience in the pharmaceutical / healthcare industry with at least 3 years in sales management, or marketing role

    Experience in the Neurology, Epilepsy, and specialty pharmaceuticals highly desirable.

    Experience in institutional sales and / or large account selling a plus.

    Experience launching product(s), service(s) a plus.

    Scientific or clinical background a plus.

    Significant recent U.S. experience managing a brand in a variety of places in the life cycle

    Experience in healthcare professional and patient / consumer marketing a plus

    A proven track record in influencing without authority is required

    Knowledge of customer loyalty and / or customer satisfaction measures and their integration into business dimensions of people and process. Ability to identify themes and data and make strong recommendations towards improvement in customer satisfaction and retention

    Strong knowledge of the reimbursement environment for pharmaceutical products, specifically Medicare related challenges Experience in specialty, Neurology and Multiple Sclerosis Markets, Experience in niche market and competitive environments

    Understanding of Patient-focused advocacy within associated HIPAA regulations necessary

    Experience in affiliate commercial operations a plus (sales, market research)

    Current understanding of pharmaceutical and promotional rules and regulations

    Knowledge and application of data sources, reports, and tools to apply to account plan designs and measures of results for the strategies and tactics implemented.

    Intermediate to Advanced level of skill in Excel, PowerPoint, and Word

    PERSONAL SKILLS & COMPETENCIES

    Possess and maintain a high level of product knowledge in order to communicate effectively with all Healthcare Professionals. Competent in working in complicated scientific and clinical disease states

    Strong business and financial skills to manage a budget

    Ability to drive business results by working with all relevant groups and networks effectively across the Company and cross-functionally with multiple stakeholders to drive successful project implementation

    Understands the need for change and drives participation in change efforts. Flexibility in leading through change, driving through unexpected challenges to deliver on business imperatives. Ability to tolerate risk and deal with ambiguity

    Ability to consider and analyze a broad range of factors such as policies, practices and trends to make decisions, design plans, develop tactics

    Strong interpersonal and relationship-building skills. Ability to collaborate effectively across functions in a complex organization and business environment

    Ability to develop logical cases that effectively influence collaboration, alignment, and execution across all levels of the organization

    Ability to apply effective communication techniques, engages in focused dialogue, and demonstrate good listening skills. An ability to translate medical information into succinct and impactful marketing messages. Ability to present to small and large groups and

    Jazz Pharmaceuticals is an equal opportunity / affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin . click apply for full job details

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