Operations Manager

Operations Manager

Inspira Education Group is one of the fastest-growing edtech startups in the US. We started with a simple mission to democratize access to high-quality coaching so that every student in the world has an equal opportunity to access the best opportunities.

As the world's leading network of top admissions coaches in medical, legal, business, and college studies, we're building software and services in one placedisrupting long-entrenched application processes with products and experiences that strive to provide an equal platform for candidates from diverse backgrounds worldwide.

As one of the fastest-growing edtech firms in the world, we are backed by some of the leading venture capital firms and investors in the world, including Zeev Ventures, Quiet Capital, Craft Ventures, Jeff Fluhr (Founder of Stubhub), and David Sacks (Former COO of PayPal and Founder of Yammer).

The Role

This isn't your typical run-of-the-mill operations job. We're looking for someone who wants to build and scale a new business inside a high-growth, mission-driven education company.

You'll lead everything from designing and launching new programs and services, to building the infrastructure that supports growthincluding global counselor recruitment, CRM workflow optimization, and customer support systems. Beyond operations, you'll also play a key role in community building (engaging students, parents, and counselors) and in driving upsells and cross-sells to ensure we maximize value across our offerings.

This is your chance to own the growth of a new business line from the ground up. You'll work directly with the founders and partner across sales, marketing, product, and technology to ensure this vertical not only launches successfully but becomes a best-in-class experience that drives student outcomes, counselor excellence, and business growth.

You'll be both the architect and the operator : architecting how this vertical comes to life, and then executing the systems and processes that scale it. You'll be the connector of teams, the builder of community, and the driver of growth.

This is a hybrid role based in NYC, with a few days per week in our Midtown Manhattan office.

What You'll Do

Counselor Recruitment & Onboarding

• Own the end-to-end counselor supply engine : recruitment, onboarding, training, and quality monitoring
• Build scalable hiring pipelines with internal and external recruiters to support rapid growth
• Design and enforce performance benchmarks, audits, and ongoing engagement initiatives for counselors
• Create onboarding and training programs to ensure counselors are aligned with company standards and student needs

Customer Success & Escalations

Community Development & Engagement

Process Design & Operational Excellence

New Product & Vertical Launches

Upsells & Cross-Sells

Student Feedback & Counselor Development

Who You Are

What You'll Get

Amazing people with a great vision and values

Ability to work directly with co-founders and drive impact super quickly

Your work directly impacts the lives and careers of students across the globe

100% coverage of health, vision, and dental benefits

Flexible Paid-time Off

Ownership - Significant Company Equity as part of a compensation package

Learning and Development Budget

Retirement Savings Plans - 401k with matching

Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network), AAPI, Rainbow (LGBTQIA+), Gender+, LatinX, Black Excellence, Disability Community, and Veterans

Note : certain benefits are not provided to 1099 contract worker