Energy Dispatcher

Job Description

Job Description

Heritage Cooperative is always looking for friendly, outgoing, customer-service driven employees. Our people are our greatest asset, and we are constantly thinking outside of the box for new ways to make working at Heritage Cooperative attractive to our current and prospective employees. If you see yourself as a future Energy Dispatcher with Heritage Cooperative, apply TODAY at www.heritagecooperative.com / Careers!

REQUIRED QUALIFICATIONS

Ability to occasionally stand and / or walk for extended periods of time

Ability to occasionally lift heavy objects no more than 50 pounds

Ability to sit for extended periods of time

Ability to learn the delivery areas to coordinate driver’s deliveries

Ability to communicate effectively both orally and in writing

Ability to read maps effectively and work with map software

Ability to provide superior customer service

PREFERRED QUALIFICATIONS

High School Diploma or equivalent work experience

Familiarity with geographical service area

Experience using computerized logistics / routing software.

Knowledge of distribution and transportation industry

Capable of working without supervision

Flexibility to handle situations as they occur, still maintain adherence to company policies.

Knowledge of MS Office

ESSENTIAL JOB FUNCTIONS

Serve as a positive representation of Heritage Cooperative’s Core Values

• Provide Superior Customer Service
• Highest Standards of Integrity and Trust
• Continuous Improvement
• Being a Good Partner

Abide by all safety regulations to ensure safety of oneself, coworkers and customers

Receive customer orders from Customer Service Representative, dispatches to driver based on district territory according to customer requests, specifications, or needs, using email or telephones

Maintain an accurate daily attendance roster of drivers and assistants.

Receive and enters order from sales representatives or drivers into the dispatch system.

Communicate driving directions to customer homes based on knowledge of reading maps and map software

Advise drivers about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards

Improve efficiencies by adhering to and improving upon established routes and districts

Determine where to instruct drivers to pull fuel by comparing daily inventory costs vs terminal pricing

Assist District Managers in making sure drivers follow all DOT regulations and hours of service rules

Develop an understanding of customers’ needs and takes necessary action to ensure their needs are being met in a timely and satisfactory manner

Report customer feedback and all customer complaints, including any sign of customer dissatisfaction, to appropriate management and / or consumer relations

Communicate to appropriate district manager matter concerning driver performance, delivery inefficiencies and customer concerns

Conduct monthly inventory process and ensures timely and accurate reporting of daily and end of month inventory for the assigned area and terminal

Maintain ability to perform efficiently and follow through on all details, in a fast-paced, customer focused environment

Provide leadership support to assigned district during absence of a district manager

Understand and practice company safety policies and also federal, state and OSHA regulations to maintain a safe work environment.

Other duties as assigned

WHY HERITAGE?

Medical, Dental, and Vision Insurance

Company Paid Life and AD&D Insurance

Company Paid Short-Term and Long-Term Disability

Paid Holidays, Sick, and Vacation Time

401k with Company Match after 6 months

Farm Bureau Membership

Profit Sharing

Questions? Contact recruiter@heritagecooperative.com

DISCLAIMER

The job description is not intended to cover or describe all tasks, duties and responsibilities the employee may be required to be asked to perform. Heritage Cooperative retains the right to change or add new tasks, duties and responsibilities at any time, with or without notice to the employee.

WORK AUTHORIZATION

Evidence of work authorization upon employment is required in compliance with the Immigration Reform and Control Act of 1986. Completion of USCIS form I-9 will be required in order to verify employment eligibility within 3 business days of the first day of employment.

AAP / EEO STATEMENT

Heritage Cooperative provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Heritage Cooperative complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Heritage Cooperative expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Heritage Cooperative’s employees to perform their job duties may result in discipline up to and including termination.