Desktop Support Technician II

A company is looking for a Desktop Support Technician II (Remote).

Key Responsibilities

Provide remote desktop assistance and troubleshoot computer issues

Ensure network security and deploy security updates for systems

Assist users with software and hardware setup, maintenance, and connectivity issues

Required Qualifications

Associate's degree in computer technology or equivalent experience

3-5 years of Service Desk or Desktop Support experience for both PC and Mac

Certifications such as ACMT, CCT, ITILv3, or Comp / TIA preferred

Familiarity with Mac OS X & Windows 7 / 10 and encryption / security tools

Experience with software, hardware, and peripherals installation and maintenance