PUBLIC HEALTH OFFICE ASSISTANT

Job Information

State of Tennessee Job Information

Opening Date / Time 10 / 28 / 2025 12 : 00AM Central Time Closing Date / Time 11 / 03 / 2025 11 : 59PM Central Time Salary (Monthly) $2,581.00 - $3,226.00 Salary (Annually) $30,972.00 - $38,712.00 Job Type Full-Time City, State Location Maryville, TN Department Health

LOCATION OF (1) POSITION(S) TO BE FILLED : DEPARTMENT OF HEALTH, LOCAL HEALTH DIVISION, BLOUNT COUNTY

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Qualifications

Education and Experience : Education equivalent to graduation from a standard high school and experience equivalent to two years of full-time customer service delivery and / or clerical / office work.

Substitution of Experience for Education : Qualifying full-time customer service delivery and / or clerical / office support work may substitute for the required education on a year-for-year basis (e.g., experience equivalent to one year of full-time work in one or a combination of the above listed fields may substitute for one year of the required education).

Substitution of Education for Experience : Course work credit received from an accredited college or university may substitute for the required experience on a year-for-year basis to a maximum of two years (e.g., 45 quarter hours may substitute for one year of the required experience).

Necessary Special Qualifications : None.

Overview

Under general supervision, performs county health department office work, in a medical office / clinic setting, of average difficulty; and performs administrative related work as required. An incumbent in this class serves as administrative support in a county health department with public relation medical office duties. An incumbent in this class performs some combination of patient registration, scheduling, payment collection, accounts reconciliation, insurance verification, program eligibility, patient education, vital records processing, registrar services, and medical records duties. This class differs from the Public Health Office Coordinator in that the Public Health Office Coordinator services as the sole clerical support in a small county and assists the county director with administrative duties.

Responsibilities

• Reviews departmental policies and procedures to keep abreast of any changes, revisions, or additions. Discusses with clients all possibilities for assistance within and outside the health department; informs client of rights and responsibilities for participation in various programs.
• Interviews health department clients for medical and administrative services while maintaining confidentiality. Collects and updates client demographic information for registration, schedules appointments, and informs client of any visit requirements.
• Reviews and verifies insurance information, financial information, immunization status, program eligibility, and client co-pay / deductible responsibilities.
• Discusses charges for services and explains sliding fee scale where applicable. Prepares medical record for services to be provided, which may include attaching necessary forms, encounter labels, or any special instructions for the medical provider or laboratory.
• Performs administrative activities including processing and evaluating information to determine compliance with standards. Processes and maintains medical and administrative records and reports; reviews client encounter forms for accuracy and enters service / encounter data into the health department computer system.
• Creates certificate of deposit to allocate funds to proper program area budget codes and calculates charges to initiate the billing process. Reconciles fees collected with cash drawer report; collects payments for services rendered.
• Serves as the health department representative and effectively communicates all health department services available to the public.
• Maintains positive, constructive and cooperative communication by telephone, in written form, email or in person with supervisors, peers or clients. Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others.

Competencies (KSA's)

Competencies :

Customer Focus

Interpersonal Savvy

Communicates Effectively

Drives Engagement

Instills Trust

Knowledges :

Clerical

Customer and Personal Service

Information Technology

Telecommunications

Sociology and Anthropology

Skills :

Active Learning and Listening

Time Management

Equipment Operation

Reading Comprehension

Judgment and Decision Making

Abilities :

Mathematical Reasoning

Written Comprehension

Perceptual Speed

Problem Sensitivity

Speech Clarity

Tools & Equipment

Personal Computer

Multi-Line Phone

Print / Fax / Copy / Scan Machine

iPad

Plum Case

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications :

A valid driver's license

For the past five years, the candidate's driver record must not have record of the following violations : driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

Agencies may allow an exception based on other factors.