Fulfillment Operations Team Leader
The pay range per hour is $22.25 - $37.80. Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond.
Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.
Experts of operations, process and efficiency who enable a consistent experience for our guests by ensuring guests get what they want, when they want it, and how they want it. The fulfillment team picks, preps, packs, sorts, and ships, products safely, efficiently and effectively to deliver convenience and quality for our guests.
We believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of a Fulfillment Operations Team Leader can provide you with the skills and experience of :
- Guest service fundamentals and experience building a guest first culture on your team
- Retail business fundamentals including : department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
- Planning department(s) daily / weekly workload to support business priorities and deliver sales goals
- Process improvements and workload efficiency
- Leading a team of hourly team members; including skills in interviewing, developing, coaching, evaluating, and retaining talent
As a Fulfillment Operations Team Leader, no two days are ever the same, but a typical day will most likely include the following responsibilities :
Demonstrate a service culture that prioritizes the guest service experienceLead your team and drive fulfillment goalsUtilize your workload planning tools to ensure your team completes all scheduled workload and all orders are fulfilled to meet the delivery and service standardsReview all fulfillment reporting to identify gaps and develop a plan to resolveBe an expert of operations, accuracy, process and efficiencyEnable efficient delivery to our guests by leading pickup and ship from store workloadEvaluate and recommend candidates for open positions and develop a guest-centric teamWith your leader establish clear goals around quality, accuracy, and timeliness and hold team members accountable to expectationsWork a flexible work schedule that aligns to guest and business needsEnsure supplies are ordered timely and stockedIf applicable, as a key carrier, follow all safe and secure training and processesDemonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiencesAlways demonstrate a culture of ethical conduct, safety and compliance; lead team to work in the same way and hold others accountable to this commitmentLead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting / investigating injuries timely and accuratelyModel the execution of physical security processes in order to enhance the in-store security cultureSupport merchandise protection strategies across the total store; including ordering, storage and application as directed by best practicesLead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactionsAddress all store emergency and compliance needsSupport guest services such as back-up cashier, order pick up (OPU) and Drive up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage lawsModel creating a welcoming experience by greeting guests as you & your team are completing your daily tasksDemonstrate how to engage with guests when assistance is needed, engage with guests in a welcoming way, and help solve their specific needsLead by thanking guests and let them know we're happy they chose to shop at TargetAll other duties based on business needsThis may be the right job for you if :
You enjoy interacting and helping others - including guests that shop our store and fellow team members you work withYou thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to successYou are open to working a flexible work schedule with varying hours, days or shifts (including nights, weekends, holidays and other peak shopping times)There are a few skills you should have from the get-go :
High school diploma or equivalentMust be at least 18 years of age or olderPrevious retail experience preferred, but not requiredLead and hold others accountableLearn and adapt to current technology needsWork independently and as part of a teamManage workload and prioritize tasks independentlyWelcoming and helpful attitude toward all guests and other team membersEffective communication skillsWe are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect :
Access all areas of the building to respond to guest or team member issuesInterpret instructions, reports and informationAccurately handle cash register operations as neededClimb up and down laddersScan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance from others, and team lift items 45-100 poundsAbility to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directedIn compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to candidate.accommodations@HRHelp.Target.com. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel.
