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Bell Attendant
Bell AttendantAccorHotel • Long Beach, New York, USA
Bell Attendant

Bell Attendant

AccorHotel • Long Beach, New York, USA
6 hours ago
Job type
  • Full-time
Job description
  • Consistently offer professional friendly and engaging service
  • Welcome every Guest entering the hotel (Arrivals & Visitors)
  • Ensure all guests arriving by vehicle on the front drive or departing from the hotel are assisted.
  • Ensure the driveway is free from any obstruction
  • Ensure that Guests are greeted at the car when pulling onto the driveway
  • Remain observant and respond to each Guest who passes through the front entrances of the hotel
  • Report suspicious people or behavior to security personnel
  • Ensure that the driveway is not congested
  • Maintain a presence on the driveway at the door and in the lobby throughout the shift
  • Deliver Guests luggage messages and any other items for delivery within the Hotel
  • Engage warmly with guests whilst escorting them to their room
  • Ensure the timely and efficient transfer of luggage to and from the guests room
  • Ensure the guest is familiar with their room upon arrival (orientation temperature control etc)
  • Offer assistance to Guests and answer questions in a helpful and informative way
  • Work closely with concierge desk to provide information and recommendations about local attractions restaurants and transportation options.
  • Coordinate with valet for outstanding arrival and departure experiences.
  • Assist guests with storage of luggage.
  • Monitor and ensure the security of guest belongings during transportation and storage.
  • Follow safety procedures and protocols to ensure a safe environment for guests and colleagues.
  • Liaise with Front Office Housekeeping and other departments to fulfill guest requests promptly.
  • Maintain effective communication with colleagues to ensure seamless guest experiences.
  • Maintain accurate records of stored luggage and ensure security protocols are followed.
  • Ensure that all areas of responsibility are kept neat and clean for our guests and colleagues.
  • A knowledge of hotel services activities and hours of operations is required to ensure timeliness of customer needs which would be outlined each day in a pre-shift briefing.
  • Follow all hotel and Forbes / LQA standards of service.
  • Conduct self-audits and participate in the feedback of audits conducted to improve service levels.
  • Handle guest concerns and provide assistance and resolution
  • Attend shift briefing at start of shift in order to keep up-to-date with events and activities in the hotel
  • Be an ambassador for the hotel by providing an excellent first and last impressions of the hotel to the Guests
  • Maintain regular and predictable attendance
  • Other duties as assigned

    Qualifications :

    • Previous experience in a similar role within the hospitality industry preferred.
    • Previous customer related experience required
    • High School graduate or equivalent is preferred.
    • Strong customer service skills with a friendly and outgoing personality.
    • Excellent communication skills and a professional presentation
    • Strong interpersonal and problem-solving abilities
    • Highly responsible & reliable
    • Knowledge of local attractions restaurants activities and transportation options is an advantage.
    • Ability to work well under pressure in a fast-paced environment
    • Ability to work cohesively with fellow colleagues as part of a team and under minimal supervision
    • Ability to focus attention on guest needs remaining calm and courteous at all times
    • Must have ability to communicate well both verbally and written.
    • Reading and counting is essential.
    • Available to work shifts which include mornings evenings overnight weekends and holidays
    • Additional Information :

      What is in it for you :

    • Hourly rate : USD $25.00 per hour
    • Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
    • We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
    • Opportunity to develop your talent and grow within your property and across the world!
    • Ability to make a difference through our Corporate Social Responsibility activities like Planet 21 and WATCH
    • Accor is proud to be an Equal Opportunity Employer EOE / M / F / V / D.

      We provide an environment of trust respect and integrity.  A home away from home.  Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accors Employee Value Proposition we ensure fair treatment and a workplace free from discrimination & harassment.

      Our commitment to Diversity & Inclusion :

      We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We commit to a future where diverse identities are celebrated and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

      Remote Work : No

      Employment Type : Full-time

      Key Skills

      Customer Service,Hospital Experience,Hotel Experience,Taleo,Hospitality Experience,Basic Math,Laundry,Cleaning Experience,Computer Literacy,Guest Services,Cash Handling,Commercial Cleaning

      Experience : years

      Vacancy : 1

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    Bell Attendant • Long Beach, New York, USA

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