Office Administrator

Job Description

Job Description

We are looking for an organized and proactive Office Administrator to join our team in Fort Myers, Florida. This Contract to permanent position requires a detail-oriented individual with strong administrative skills to ensure smooth day-to-day operations. The ideal candidate will handle a wide range of tasks, from answering calls to managing data entry, while maintaining a detail-oriented and welcoming office environment.

Responsibilities :

• Monitor and respond to shared email inboxes and voicemail messages.
• Answer incoming calls and greet walk-in guests professionally.
• Maintain and update customer records in the CRM system, including tagging and invoicing.
• Schedule customer appointments and follow-ups using the CRM and shared calendars.
• Order and maintain office supplies; keep the front office and conference room tidy.
• Assist with insurance certificate requests and electronic filing.
• Participate in weekly management meetings and contribute to internal process improvements.
• Assist in creating and maintaining standard operating procedures (SOPs).
• Previous experience in administrative assistance or office management.
• Proficiency in answering inbound calls and managing phone systems.
• Strong skills in data entry with high attention to detail and accuracy.
• Familiarity with receptionist duties and maintaining a welcoming environment.
• Ability to multitask and prioritize responsibilities effectively.
• Excellent communication skills, both written and verbal.
• Proficiency in office software such as Microsoft Office Suite.
• High level of professionalism and ability to maintain confidentiality.