Onsite Field Service Engineer (hybrid / FL- sites)

Job Description

Job Description

Job Overview :

We are seeking a versatile Field Service Engineer in a hybrid role . One who can seamlessly balance onsite client support with remote service desk responsibilities. This role is ideal for someone who thrives in client-facing environments, enjoys solving both technical and networking challenges, and is comfortable traveling between client sites in Florida (primarily Pompano Beach and Miami, with the possibility of additional locations)

The successful candidate will support Cortavos managed services clients with a mix of onsite installations, networking tasks, deskside troubleshooting, and remote service desk coverage plus other technical issues that may arise. Youll take on tasks ranging from running network cables and installing access points to resolving end user tickets and contributing to our knowledge base. This position demands adaptability, technical proficiency, and strong communication skills.

This hybrid field role requires :

• Onsite support at multiple Florida client locations as required by customer needs (primarily Pompano Beach and Miami).
• Travel readiness with flexibility for short notice assignments.
• Overnight travel may be required including multiday deployments.

When not onsite, the engineer will provide remote service desk coverage, ticket management, and collaboration with internal teams.

This role has dual reporting to the Service Delivery Manager and the Service Delivery Team Lead.

Responsibilities :

Helpdesk :

Knowledgebase and CRM Management :

Hardware and Software Provisioning :

Professional Development :

Required Skills & Qualifications :

Preferred Qualifications :

Estimated Usage of Time :

Work Environment :

Company mission : To work relentlessly with IT professionals to make their jobs easier; provide sound advice to meet technical and budgetary requirements; give peace of mind regarding infrastructure and cloud investments; and offer an exceptional customer experience from start to finish.

Flexible work from home options available.