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Call Center Representative
Call Center RepresentativeMinnesota Staffing • Minneapolis, MN, US
Call Center Representative

Call Center Representative

Minnesota Staffing • Minneapolis, MN, US
4 days ago
Job type
  • Full-time
Job description

Call Center Representative

We are seeking a Call Center Representative to join our dynamic team and handle 300+ inbound and outbound calls daily. The ideal candidate is a customer-focused, detail-oriented professional who thrives in a fast-paced environment. If you are energetic, empathetic, and passionate about delivering exceptional service over the phone, this is the role for you!

Responsibilities :

  • Handle a high volume of inbound and outbound calls (300+ daily) while maintaining professionalism and accuracy.
  • Answer customer inquiries, resolve complaints, and provide product / service information with empathy and efficiency.
  • Process orders, payments, and data updates in a timely and accurate manner.
  • Escalate complex issues to the appropriate department or supervisor when necessary.
  • Follow call scripts and workflows while tailoring communications to meet individual customer needs.
  • Maintain detailed records of interactions, updates, and resolutions in the CRM system.
  • Meet or exceed key performance indicators (KPIs) related to call handling time, quality, and customer satisfaction.
  • Stay informed about company services, policies, and promotions to provide accurate and up-to-date information to customers.
  • Provide recommendations for improving customer service processes and communication strategies.

Requirements :

  • Experience : Previous experience in a high-volume call center or customer service environment is preferred.
  • Education : High school diploma or GED required; additional education or training in customer service is a plus.
  • Skills :
  • Strong verbal communication and active listening skills.
  • Ability to quickly and effectively build rapport with customers over the phone.
  • Exceptional multitasking and organizational skills to handle large call volumes.
  • Problem-solving abilities with a focus on resolving issues in a calm and professional manner.
  • Technical Proficiency : Familiarity with CRM systems and call center technologies; proficiency in Microsoft Office Suite is a plus.
  • Adaptability : Comfortable working in a fast-paced environment with varying demands and priorities.
  • Goal-Oriented : Motivated to meet or exceed daily call and service targets.
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    Call Center Representative • Minneapolis, MN, US