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IT Analyst Intermediate (5-9 yrs)
IT Analyst Intermediate (5-9 yrs)TekWissen LLC • Decatur, AL, United States
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IT Analyst Intermediate (5-9 yrs)

IT Analyst Intermediate (5-9 yrs)

TekWissen LLC • Decatur, AL, United States
13 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Overview :

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. The below client is an American spacecraft launch service provider that manufactures and operates a number of rocket vehicles that are capable of launching spacecraft into orbits around Earth and to other bodies in the Solar System.

Position : IT Analyst Intermediate (5-9 yrs)

Location : Decatur, AL, 35601

Duration : 6 Months

Job Type : Contract

Work Type : Onsite

Job Description

  • The client seeks an energetic and highly motivated self-starter to join our team as an IT Systems Analyst.
  • The Information Technology Systems Analyst is responsible for the resolution of all Tier 2 IT incident and service requests throughout all the locations, primarily focused at the Decatur factory.
  • A majority of these tickets will be end users and end point devices but will also include infrastructure and network

Duties include but are not limited to :

  • General troubleshooting of the desktop computing environment based on incidents and service requests logged via the tier one service desk.
  • Management and resolution of all 2nd line incidents and requests assigned to their queue in ServiceNow.
  • Manage all assigned incidents / requests according to defined SLAs (within specific regions) ensure 100% adherence to the policies and procedures.
  • Deploy desktop computers and peripherals as well as record and track assets during deployment according to standards and workflow procedures.
  • Maintain regional service excellence by providing customers with regular updates throughout the management of their incidents and requests.
  • Troubleshooting a range of technology and telephony issues : investigating, diagnosing faults, and working through to resolution.
  • Support the set-up of new offices, sites or projects across the local region.
  • Ensure the maintenance of all local equipment rooms and conference room facilities, mitigate risks arising from audits, fire, safety or other risk assessments.
  • Develop, review and improve processes to maximize efficiencies within the team.
  • Exhibit a flexible approach to working and provide coverage where necessary.
  • Provide training and guidance to end users.
  • Provide weekly / daily reports / time reporting and updates on current issues.
  • Provide conference room support including, when needed, maintaining connections to equipment.
  • Perform floor walks to engage with employees.
  • Maintain sufficient equipment stock to deliver service, including maintaining appropriate records.
  • May perform such other duties as the supervisor may require from time to time or deem necessary.

    • Basic Qualifications

  • Technical support experience in multi-tier applications, including remote end-user support, to 3,000 end users in small-large scale enterprise environment required.
  • Extensive knowledge of latest MS Software Applications including Windows 10 / 11, and Microsoft Office 365.
  • Knowledge of Local Area Networks, DHCP, DNS, and TCP / IP protocol.
  • High level of proficiency and knowledge of working in a Corporate IT environment.
  • Experience troubleshooting hardware (desktops, laptops, monitors, printers) and software errors and failures.
  • Solid understanding of hardware and software asset management processes.
  • Ability to learn, understand, and apply new technologies and equipment while also being able to generate instructional documentation.
  • Demonstrated communication skills, both verbal and written.
  • Ability to support remote locations.
  • Deploy desktop computers and peripherals as well as record and track assets during deployment according to standards and workflow procedures.
  • Maintain regional service excellence by providing customers with regular updates throughout the management of their incidents and requests.
  • Ability to lift up to 35 lbs., bend, kneel, squat, stoop, work overhead, reach above shoulder level, sit, stand, walk (sometimes on uneven surfaces), and climb.

    • Preferred Qualifications

  • ServiceNow platform for CMDB, service request, incident, problem, and change management.
  • Experience in a manufacturing environment.
  • Basic familiarity with industrial conrtrols. Siemens, Fanuc, or Cincinnati Milacron.

    • TekWissen Group is an equal opportunity employer supporting workforce diversity.

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    It Analyst • Decatur, AL, United States